AutoNation Collision Center - Las Vegas

When dropping my car off I was told I would be given a ride to work… There was no shuttle… I had to drive a tech to my job and he had to drive my car back. When picking up my car, the follow up was poor… No one to show me the car just gave me my keys and told me my car was out front. I was told they would clean the inside and try to get out the stains on my seats. no stains were removed and no explanation was given not even if they attempted.

Roger was excellent kept me informed about my car repair progressing and I liked how the text message gave me updates every so often, everything was explained in detail and concise statements I liked about it.

Very helpful and professional especially especially Roger one of your employee his very professional on his duty he keeps me informed every time.

No Comment thank you for an awesome job.

No communication, left several messages for a call back. The insurance agent is also unable to speak to the representative in charged of my case. I finally picked up my vehicle today after 3 weeks with no updates on the repairs. The insurance company is still unable to close the case due to the lack of communication from auto nation collision centers. Something so simple turned into the worst experience.

Courteous staff and great customer support. We always bring our cars back.

Thank you for doing a great job and the staff for their friendliness.

My tech was awesome!

Robert McGuire was easy to work with and made sure everything was perfect. Much appreciated.

Great job to Fallon and the Auto Nation Collision Team! Herb F Henderson, NV.

Christian was very professional and took time to answer my questions and concerns

Awesome job guys I Love what you did for with the paint job I asked for.I love it it's Just what I wanted.thanks.from Bobby P

Roger was a great communicator, phenomenally helpful, and kind person to work with. I would recommend him to a friend anytime.

Already discussed with estimated Nick Lara. My repairs and rental car was being paid by a contracting company, one of their drivers hit and damaged my driver’s side mirror. I went in on 5/25 for the estimate but didn’t schedule to have the work until 6/4, so the body shop had a week to get the part ordered and if the part was not present by Friday 6/**** afternoon, I would have appreciated a call so I would not have dropped the vehicle off until the parts came to avoid unnecessary rental car charges. Instead Nick informs the morning I arrive with a representative from the contracting company on his way that the part will not be arriving on 6/4 and asked if I prefer to drop my vehicle when the part does arrive. At that point, too many balls are in motion. If I had been paying for the repairs and rental car myself I would have said yes, I was not in charge of the rental car reservations and the representative was in route. Bottom line, the contracting company paid for a least one extra day of rental car that was not necessary if we would have better communication on Auto Nation Collusion’s part. As far as the work itself, I am pleased with the completed work, and the staff were all very courteous.

Daniel gave us a ride to Hertz. He didn't have to but he did it anyway. It saved us an hour of waiting for a ride from Hertz.

Well done. Thanks

not my first time using your collision center,l'm a repeat customer because of the great work you did on a different vehicle. you also did a great job this time also.

We are happy with the repair job and with the timeline for the repair! And it was done a few days earlier than expected. Shout-outs to Daniel at Autonation for his help and estimate, and to Cristian and the staff at the Collision Center. Cristian kept us updated on the progress of the repairs, and the repair work is excellent. Thank you to all!

Very helpful and friendly staff, awesome customer service. The completed work was excellent. Falon and the front desk were great to work with. A 10 all the way for your people!!!!!!!

I thank Christian for diligently giving me an update of the status of my vehicle. He always have a genuine smile and care for his customer. He takes pride of his job giving me assurance that if there will be anything that doesn’t satisfy me on the condition of the repair, AUTONATION will fix it.