Crews Collision Center

Thanks bunches Mark Milroth for finally getting my repairs completed! Looks good!! I would recommend your collision department! Cecil was very friendly!

Excellent!!!!

No problems, so glad you work so closely with USAA, mad everything easy.

I really appreciate how they took the time to give me a call or texts ever day, to just to say we're 67 percent or more done with your car. I think your people are wonderful and fast worker. I thank you very much.Martha C

Your secretary was extremely helpful

Everyone was so patient and considerate. I so enjoyed dealing with everyone at Crews Chevrolet.

Many thanks for a job well done!

Job well done! Thanks!

Great Work!

Did a great job and got it completed in a timely fashion. Thanks for a great job

Keep up the good work!

Communication was outstanding, and the car looks fabulous. I was very impressed with the way I felt completely taken care of, as far as Crews communicating with USAA and Enterprise and that I didn't have to. Thank you! I love Crews!

They did a great job with my car, Mr. Tate was awesome.

I was completely understanding of the process to receive parts for my vehicle. The work that was done was outstanding and I would bring my vehicle back. Tate is an excellent part of the Crews Collision team. I believe the only bad feedback I have is communication. Each time I was told I was going to receive a call back, I didn't. I understand that everyone is busy, but I also believe in excellent customer service. The secretary (Pamela) at the collision center is completely unprofessional. She is rude, she is unresponsive, and she should not be in customer service. After telling me she would check on my car and call me back. I ended up having to drive over from James island to North Charleston to receive an update because of her lack of communication. When I arrived and asked for an update, she looked me dead in the face "huffed", got and out her chair and VISIBLY rolled her eyes at me. This is NOT acceptable behavior for someone representing your business. She was rude and unhelpful. Overall, Crews collision is a great business and I am very satisfied with the end result of my vehicle.

You all did a wonderful job that's why we continue to trust you with our family vehicle. The insurance company progressive, on the other hand did not want to cover sensor items because of the age of my suv.

I am receiving a survey regarding repairs to my car when the car has not been worked on. Crews had my car going on three weeks and a repair estimate as of now has NOT been sent to my insurance company!

After arriving to pick up my vehicle i was told it would be $280. Not 10 minutes later my car pulled up and the quote changed to $400. The reason for the change was due to an added on service of over $100 that i did not ask for, i was not notified about prior to, and it did not affect the driving/operation of my vehicle in any way. I feel like it was purposely added on because i chose to purchase my tire from somewhere else and this was a way to guarantee your business made money off of me. Also, i had almost a full tank of gas when i dropped my vehicle off but less than half when i picked it up. I was told my service would take 24hrs but you had my vehicle for 8 days, in which i had to constantly call for a status and your receptionist was rude. HORRIBLE SERVICE!!!!

Thsnks

****. I do not wish to be further contacted. I’d like to keep up with the same “quality service” I was given. 2. I was told I would be contacted on phone and email the different stages of my vehicles repair. It wasn’t until I called Vince to find out how my car was doing, did I receive any info. 3 days later.... again, I called Vince to find out if my car was ready. When I arrived at the crews collision center I was ignored and made to wait 30 minutes before being served. All together 2/10. Would not return for more services.

It took a bit longer to get my car back than expected but the car looks brand new.