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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 470 reviews 74%
4 star 58 reviews 9%
3 star 13 reviews 2%
2 star 37 reviews 6%
1 star 61 reviews 10%
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(All Vehicle Makes)
Jenice S.
Vehicle Make : FORD
5 out of 5
9/29/2019
Well run operation others could learn from you. Very easy and quick effective processes and very nice and professional staff. Special shout out to Mr Chavez,Trey at Enterprise and woman at front desk. Super job!
RHONDA H.
Vehicle Make : FORD
5 out of 5
9/28/2019
Rene kept me informed with the progress of my repair and highly recommend planet Ford. Thank you for a job well done!
Pedro M.
Vehicle Make : FORD
4 out of 5
9/27/2019
Took a little longer then expected but Dustin took care of everything we are good to go
KELLY S.
Vehicle Make : FORD
1 out of 5
9/17/2019
Windshield was cracked in the middle from top to bottom. Renee said he’ll contact me this week on getting it repaired.
Joel R.
Vehicle Make : FORD
5 out of 5
9/13/2019
Excellent service from start to finish. José and Maria were courteous and professional. Surprised to receive a follow up call and great service. A+ will recommend for sure
ROBERT C.
Vehicle Make : LINCOLN
5 out of 5
9/12/2019
We had a very good experience with the body shop.dustin was very helpful thru it all.would recommend it.
RICHARD C.
Vehicle Make : FORD
5 out of 5
9/11/2019
The entire process was professional from intake to final delivery of my vehicle after repairs were made to the vehicle. Dustin, the Service coordinator was proactive in his communications throughout the repair period. The collision repair team did an excellent job of repairing my vehicle and restoring a damaged vehicle to one that looked as if it was purchased new once again off the sales floor of the dealership. I’m pleased with my decision to chose Planet Ford for this accident repair work as I was when I purchased my new vehicles from Planet Ford. You have a great team of professionals from the intake process to the young lady who coordinates rental car requirements and develops final payment totals at the front desk and who calls the day after to determine if ‘all is well’ with my vehicle the day after receiving it back from the Collision Department! Everyone was simply ‘first class’ to deal with at the end of the day! Thanks Planet Ford for putting together such a winning team and developing such a corporate culture! Rivk ****
KEITH A.
Vehicle Make : FORD
5 out of 5
9/5/2019
Everyone was very kind and helpful . Very professional but friendly
RYAN G.
Vehicle Make : FORD
5 out of 5
9/5/2019
Done in a timely fashion...love it! Thanks.
JAMES B.
Vehicle Make : FORD
1 out of 5
8/30/2019
Had to retune to pick up floor mats that were left out and a piece of side mold that was not put back on truck. Instead, it was laying in the bed of my truck. Invoice does not reflect actual parts put back on vehicle.
QUINCY G.
Vehicle Make : FORD
5 out of 5
8/24/2019
Rene was Great as he answered all my questions and put my mind at ease about repairs to my new 2019 F-150. The repair was seamless and the receptionist was great too assisting me with paperwork & a rental when I dropped it off for repair. I hope I never have to use the repair shop again in the near Future, but if I do I will ask for Rene by name!!
LAURA T.
Vehicle Make : LINCOLN
5 out of 5
8/23/2019
AMAZING CUSTOMER SERVICE!!! Would recommend you to everyone. I was kept informed every step of the way and very happy with the outcome. Thank you for the wonderful job you did on my beautiful MKC!
Billy S.
Vehicle Make : FORD
5 out of 5
8/20/2019
Very fast and friendly service
JAMES B.
Vehicle Make : FORD
5 out of 5
8/14/2019
The car looked beautiful when I picked it up.
RONNIE P.
Vehicle Make : LINCOLN
5 out of 5
8/10/2019
Thank you for your a job well done.
PAT G.
Vehicle Make : FORD
5 out of 5
8/7/2019
Rene and the team at Planet Ford were great. They kept me posted and the car looks great.
charle s.
Vehicle Make : FORD
1 out of 5
8/5/2019
The truck had white specks all over it from the buffer and white paste on the edges of the hood and tail gate. Also the steering wheel had white on it and the center arm rest. For what I paid the paint job on the hood should of come out better.
WANDA T.
Vehicle Make : FORD
5 out of 5
7/19/2019
Rene' was great help. 2nd time around dealing with help. Kept me informed through the whole process. Very helpful I'm overly satisfied
KRYSTEN N.
Vehicle Make : LINCOLN
5 out of 5
7/16/2019
Dustin was extremely helpful, thank you!
Felicia H.
Vehicle Make : FORD
5 out of 5
7/13/2019
Jose was wonderful and I enjoyed working with him.

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