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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 470 reviews 74%
4 star 58 reviews 9%
3 star 13 reviews 2%
2 star 37 reviews 6%
1 star 61 reviews 10%
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(All Vehicle Makes)
Caleb W.
Vehicle Make : Honda
5 out of 5
12/30/2021
Team was great. If I need anything more or again, I know exactly where to go.
Tana G.
Vehicle Make : Mazda
4 out of 5
11/28/2021
I had a good experience. The only thing is I wish the insurance would have paid to plug or patch the tire that ended up needing to be aired up every day after the accident. But other than that yes I had a good experience. Thank you .
Shantrell L.
Vehicle Make : Ford
2 out of 5
11/27/2021
The timing and I’ve had to revisit the location several times since having the repairs done
Barbara H.
Vehicle Make : Ford
5 out of 5
11/8/2021
PLANET FORD might need to invest in loaners vehicles when your customers vehicles is being repaired. Just a suggestion.
John J.
Vehicle Make : Ford
1 out of 5
11/6/2021
Just opened the hood of my truck and found that the intercooler coolant reservoir cap is missing, plastic hose caps were left loose on top of the engine and I have scratches on the inside center console ! Is this normal work from certified mechanics on an $80000.00 truck??
Priya V.
Vehicle Make : Ford
5 out of 5
11/1/2021
Ed and the rest of the staff at collision went above and beyond. The work they did was exceptional
Rodney G.
Vehicle Make : Ford
5 out of 5
10/18/2021
Was a pleasant experience and was happy with the service provided. Very helpful and my vehicle was in and out before the expected due date. Thank you again!!!
Cynthia W.
Vehicle Make : Ford
5 out of 5
9/8/2021
My car looks awesome! Thanks Planet Ford!
Attila-angela H.
Vehicle Make : Ford
2 out of 5
8/23/2021
repair took several weeks longer than anticipated and there was almost no communication on progress / timing.
Lonnie L.
Vehicle Make : Lincoln
5 out of 5
8/14/2021
Met all expectations regarding the repairs, and Dustin was the consummate professional throughout the process. jOB WELL DONE!
Joyce M.
Vehicle Make : Ford
5 out of 5
7/29/2021
Everyone was so nice and helpful and our Escape looked brand new when we got it back. Thank you so much Planet Ford!!
Alex C.
Vehicle Make : Ford
5 out of 5
7/10/2021
The Best
Stephanie C.
Vehicle Make : Lincoln
5 out of 5
5/1/2021
Excellent customer service, friendly staff and showed concern with my issues and reaffirmed me that they would take care of everything and make sure I was completely satisfied with the repairs and I totally satisfied.
Ellen V.
Vehicle Make : Ford
5 out of 5
3/27/2021
As always friendly and got everything done. Y’all are the best.
Yvette D.
Vehicle Make : Nissan
5 out of 5
2/4/2021
Dustin did a great job keeping me informed about the process!
Linda S.
Vehicle Make : Lincoln
2 out of 5
2/2/2021
We are still waiting for a part to come in to complete the job. No one has called about the status of it.
Joel T.
Vehicle Make : Lincoln
5 out of 5
1/15/2021
It was a very great job that was done on my vehicle
Joseph T.
Vehicle Make : Ford
5 out of 5
1/5/2021
Great service
Kirk J.
Vehicle Make : Ford
5 out of 5
1/2/2021
Excellent service from Rene in body shop I take my truck t planet for oil changes and brakes Alway satisfied Any coupons for oil services?
Mike M.
Vehicle Make : Ford
1 out of 5
1/2/2021
Service was not personal. I did not receive a straight answer from anyone there. The standard answer was “sometimes it takes 4-6 weeks for the part to come in”. Not until I spoke with the service manager. (He gave me the same at first until I explained). He then looked up my ticket and moved things along nicely. I will not be back.

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