James C.
Vehicle Make : Lincoln
Keep up the great work!!
Mark L.
Vehicle Make : Ford
I’m still awaiting parts that I had to call out were missing on the repair but included in the invoice.
Aleksandra T.
Vehicle Make : Hyundai
Initially, I scheduled an appointment to evaluate my vehicles damage, so that the evaluator could determine if any parts needed to be ordered before hand. I was told no parts needed to be order and we proceeded to schedule the vehicle’s drop off for repair. My vehicle was at Planet Ford for an entire week and when I checked on the progress, I was told they were waiting for a part to arrive and they had not even touched my car yet. I was an entire week without transportation because of their inefficient coordination.
Then, when they finally called to let me know my car was ready, the part that was replaced not only was lose, but it didn’t match my car’s color! So, again, I had to leave my car longer.
This repair shop has been the most unprofessional and inefficient experience I have encountered.
Martin T.
Vehicle Make : Ford
missing parts
paint job not incomplete
didn't replace my **** hitch
Derek R.
Vehicle Make : Ford
Thank you!
Joshua P.
Vehicle Make : Ford
Terrible communication throughout the process. The person assigned to my truck did not answer his phone or return a phone call one single time in over 2 months. Multiple issues with the truck after it was “ready” to pick up. Some were fixed while I waited. I have sent 3 emails since picking up the truck, and as usual no response. Truck has error codes, door ding, damaged paint, unopened parts found in the console that were supposedly replaced. I can go on. Terrible shop, terrible service, terrible communication. Will not use planet ford for anything in the future.
Billy K.
Vehicle Make : Ford
Very professional and excellent customer service. Extremely happy with how vehicle turned out. No complaints at all
Alfred S.
Vehicle Make : Ford
Thank you Michael for doing a GREAT job on my F-350 body repairs !!!
Cathy L.
Vehicle Make : Ford
Everyone worked with me to make sure Geico paid for all repairs including the extended rental.
Charlene K.
Vehicle Make : Mercedes-Benz
Dustin and his team did a phenomenal job on my mercedes benz. Just like it never happened.
John C.
Vehicle Make : Chevrolet
From start to finish. Your staff was friendly, and worked in a very professional manner. The entire job, was completed ahead of schedule. And the workmanship looks just like brand new! I will be happy to recommend the Plannet Ford body shop to every one that I know!
Quincy G.
Vehicle Make : Ford
Unfortunately the repairs where not completed to my satisfaction after over 2-months. I explained on more than one occasion I wanted it to be returned “whole” just as it was prior to my accident. I was assured it would be and it was not!! I had several after market parts including headlights and foglight, of which one side of fog lights where damaged during accident. My truck was returned to me with no LED lights at all…. Both the foglight and headlights where “thrown away” during inspection/assessment of damages. After 2-return trips back to have issue corrected, I had to finally order parts myself to have replaced. So much for it being returned “whole” upon completion after over 2- months in repair!!
Mark G.
Vehicle Make : Ford
Which vehicle were you referring about. I had 2 Ford vehicles in the repair at one time.
Steven K.
Vehicle Make : Ford
I was given way too many promises of completion that didn’t hold up.
Tiffany J.
Vehicle Make : Ford
Too much to type. You can contact me if you wish.
Gary C.
Vehicle Make : Ford
The vehicle I scheduled to go back to the shop to redo the areas where the paint did not apply as planned. Once complete I will be satisfied.
Charles R.
Vehicle Make : Ford
No communication. No follow up. Terrible analysis and diagnosis of problems. Vehicle was returned not repaired.
Kathleen S.
Vehicle Make : Ford
Dustin was great. Repairs look nice. Please don’t send this survey again. This is the third time I have received it.
Kyla H.
Vehicle Make : Ford
When my car was returned there was water in the back right passenger side of the floor. Indicating there is a problem with either the seal on the door, which could have come from the accident. The trunk doesn’t lift in the normal fashion it did previously. It feels like it’s not aligned or off a bit when it opens and shuts. I was satisfied with the cleanliness of my car was excellent and the repairs of my bumper appear to be excellent.
Todd L.
Vehicle Make : Ford
Dustin Misenhimer was my go to guy. Delivered above and beyond my expectations
![At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.](https://www.autobody-review.com/images/groups/1406/800x800/f2UOiv0513BVfu7NnjJU.jpg "At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.")
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