Randall S.
Vehicle Make : Honda
Found additional problem that was easy diagnosis after they thought they were done. I informed them of the problem when I dropped the car off to be repaired, but they ignored me.
Dainna B.
Vehicle Make : Lincoln
Jose Chavez kept me posted on the status. The repair was handled quickly.
Even the receptionist was courteous & friendly. It was a great experience except for the reason why I was there.
Thank you.
Jason C.
Vehicle Make : Ford
Good experience overall, but the last 2 days of the repair I was in the dark and had to call for updates.
Cecil F.
Vehicle Make : Ford
7 weeks to repair a $7100 body job. One week in the service dept. for a check engine light that was found after the body job was complete and now I’m bringing the truck back because it is missing the locking plug on the bumper for access to the spare tire that was used on the truck prior to replacing the left front wheel and tire. Additionally, the front fender that was replaced needs adjustment because it is not flush with the driver side door and the lines between the fender and hood are offset. Lastly, I found a plastic panel in the back seat floorboard that belongs on the passenger side kick panel that is access to a fuse panel. To add insult to injury the truck has a vibration that I can feel in the steering wheel and gas pedal while driving. Possibly not noticed when it was test driven but was not there prior to the accident. The body shop is aware and follow up is in progress.
Stephanie F.
Vehicle Make : Honda
Very professional and quick
Zie Wearn.
Vehicle Make : Ford
Multiple delays on my car repair, causing a lot of inconvenience and difficulties
Jeremiah H.
Vehicle Make : Ford
Nolan and Jose did a great job in assisting me with my vehicle getting fixed. And when a problem occured it was taken care of immediately! Great customer service!
Daniel C.
Vehicle Make : Ford
Jose Chavez was great to work with. He brought service to above and beyond my expectations. Whatever your scale is for excellence, Jose brought it up even higher.
James L.
Vehicle Make : Ford
Planet was amazing Jose and Mike totally helped me.
Sammie S.
Vehicle Make : Lincoln
From the time I took my car in for repairs I was kept informed about what wasbe was being done to the car to the final day. I was informed as to when the repairs would be completed and the pickup day. Joe Chavez was very courteous through it all. Thanks to Joe , the receptionist and Planet Lincoln. Sammie S
Christy P.
Vehicle Make : Ford
My entire experience was smooth from start to finish! I've used you guys in the past and will certainly use you again should the need arise. Thank you for taking such good care of my truck for me!!
Jaime P.
Vehicle Make : Ford
Mike and Marcus made sure my car was perfect!
Amalia M.
Vehicle Make : Nissan
Excellent customer service, and excellent work done one my truck.
Manuel C.
Vehicle Make : Ford
After arriving too ford my car was taken in right away . Then I went over too Enterprise Too wait as my insurance company told me . Enterprise rental opened late even though the time posted . I had too call the number on the window and wait another 30 minuets. When someone finally came . It I was waiting to be told that in 2016 I had a rental car from the dealership that was unpaid $588 . My husband rented the car and I have been calling the dealership and enterprise too get this fixed . Back in 2016 the manager told me the rental would be covered by the dealership. I was not charged when I dropped it off . I was charged 4-5 months later when the dealership didn’t pay enterprise. When I called back again I was told not too worry about it. I was confused why this customer issue still has not been taken care off and it’s 2018 ! I have been calling and texting mike the manager and still it’s not fixed . Ford is losing a life long customer and I am disappointed that I have been lied too since 2016 . I would have never taken a rental without it being covered.
Cecilia B.
Vehicle Make : Ford
It was great thank you
Myra N.
Vehicle Make : Lincoln
I was not advised that it would take over two weeks.
Dianna W.
Vehicle Make : Ford
Repairs are great. Just wished the ones who washed and waxed my truck would have taken better care, not left it looking like someone took a weedeater to the side of my paint job.
Adrian R.
Vehicle Make : Ford
It was the best
David P.
Vehicle Make : Lincoln
Outstanding service
Planet Ford Lincoln Collision Repair Center Replied:
THANK YOU DAVID
Lynika G.
Vehicle Make : Ford
Mr. Rene made me feel confident about the time my vehicle will be done. He explained in great detail about what repairs will be done. He made sure i was put in my rental car as soon as he was done with me. He was very professional and worked in a great timely manner... Thank you for your awesome service
![At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.](https://www.autobody-review.com/images/groups/1406/800x800/f2UOiv0513BVfu7NnjJU.jpg "At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.")
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