Service King Van Nuys

Excellent work and service Fast too!! Glad I went there again thx

None

Car wash, and vacuum was a nice surprise. I am amazed the door did not creak. It looks brand new. No change in color tone. I loved the daily updates. Nice rental car. Friendly staff. Proficient, accurate, professional check in and check out. I hope I don't have another accident, but I know where to come.

Great service!

I was very disappointed in the length of time it took to repair my car. I was told on Friday the 27th. of Feb. that the car would be ready by Weds. Of the next week. Just picked my car up on the 8th of March. I have used your service many times and never remember having similar problems. The work it self was good, so thank you for that. Mickley G

Great job and fast...thanks

Daniel did a great job. Very happy with the service

Happy with the service. From the beginning to end. Very well organized.

I picked up my suv yesterday and while driving on the freeway to work this morning i could hear some metal rattling from under the suv. Please let me know when I can return the car for inspection and correction. Thank you Don Barberie Olympic Insurance Agency RO#095827

****) your e mail notifications are not aligned with your reception person updates and also not aligned with your service department. I got a separate story from each side, not good. You all need to be on the same page. 2) my car was completed one day late, not good. 3) the overall repair is good, your staff is kind w good customer service. you can fix some of your internal systems to make things more efficient and quick.

Jose is great!!

Great customer service!

Your attention to details are exceptional!

The experience was good. I was kept up to date with every step of my repairs. My vehicle was repaired on time.

I was notified on Monday Feb. 23 that my car was ready to be picked up. When I arrived and went to inspect it, I found the rear bumper was misaligned, the front bumper had not been smoothed before painting and was bumpy, and a cap to cover the hole for a screw was missing. I left my car there for another two days. I returned Wednesday Feb. 25 and found that the rear left passenger door was misaligned and the front bumper needed to be buffed more, so I waited 20 minutes for them to fix it. Upon returning to work, I opened my trunk to find the panel covering the cords for the rear lights was not there. I called the office and they told me to bring the car back, which I refused to knowing that they would (once again) have to order the part from the manufacturer in Germany and it would take at least 2 weeks for it to arrive. After speaking with John he said it was an oversight that they missed. I'm understanding for making a mistake once, but to have now 3 different occurrences of MULTIPLE mistakes is absolutely unacceptable. Now I'm left to worry about what else I may find is missing from my car. I will have to return in 2 weeks for them to finally finish my car once the parts from Germany are in.

Good job, very good service , excellent

You guys are the best. I recommend you all the time, and have been with your through a truck, a Camero and a Jeep...I wouldn't go anywhere else. One suggestion, getting in and out of the "drop off/pick up" area is tight and can be a bit of a frightening proposition...any way you can alleiviate that?

A first class place to have repairs done. Thanks so much for always being amazing!

Everyone was great. My car was cleaned after being repaired and in better shape than when I left it with them! They helped me check out quickly as I had to get back to work. They were great!

Thank you ALL so very much.