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Body Shop Review Summary

5 star 130 reviews 78%
4 star 9 reviews 5%
3 star 7 reviews 4%
2 star 10 reviews 6%
1 star 10 reviews 6%
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(All Vehicle Makes)
Chauncey G.
Vehicle Make : Nissan
5 out of 5
7/1/2023
N/A
David J.
Vehicle Make : Honda
2 out of 5
5/17/2023
I was told not to call for updates, someone would call me. I never got **** phone call until the car was ready for pickup and called an hour before that to check. their work is very good and when I did call, which I tried not to do, the people were helpful. I also didn't get text messages other than the one with the estimate and the one when I was standing in their office picking up the car. the woman at the front desk said that is impossible - LOOK AT MY PHONE! I tried to text my contact person after the estimate but never got a response. they had both my number and my husbands and neither of us got texts or phone calls. It wouldn't have bothered me so much but they made such a big deal about giving updates and me not calling when I dropped off the care. otherwise they did great work and were professional.
Rosemary P.
Vehicle Make : Ford
5 out of 5
3/22/2023
Alonzo Hardin was very responsive and professional. Very pleased with my outcome of my automobile repairs, body technician did a great job!
Daniel M.
Vehicle Make : Toyota
5 out of 5
2/20/2023
Better than the Best!!! Hopefully I won't see y'all again for a long time...but if I do have to, I will most definitely be back to Gainesville Buick/GMC Certified Collision Repair Center. And, I wouldn't hesitate to refer a family member or friend. You're Attention to Detail and Work Ethic are Outstanding!!! Thank-You all for taking care of me. Dan McGovern
Preston S.
Vehicle Make : Mercedes-Benz
5 out of 5
12/25/2022
Great service. Courtesy of staff appreciated
Steven C.
Vehicle Make : Hyundai
5 out of 5
10/30/2022
All of the staff were very professional that I spoke with. Mike Swinehart was very thorough on his inspection and also reached out to Hyundai when necessary regarding recalls. Thank you for the smooth experience.
Debra W.
Vehicle Make : Honda
5 out of 5
9/5/2022
I appreciate the help i got! I cannt be without a car and my car needed a starter! Everyone helped me!!
W D.
Vehicle Make : Subaru
5 out of 5
6/19/2022
We received timely communication about the status of the repair. The car looked brand new upon its return to us.
Kenneth T.
Vehicle Make : Toyota
5 out of 5
6/18/2022
Thank you guys very much first of all, for your help. I think Mike was very helpful, very respectful and really showed his experience towards myself and wife with dealing with our vehicle. Thanks again.
Bruce M.
Vehicle Make : Toyota
5 out of 5
2/27/2022
Efficient, organized, helpful and informative. A great experience!
Daniel D.
Vehicle Make : Ford
3 out of 5
1/14/2022
Repairs took longer than I expected,but I understand that it was do to GEICO dragging their feet.Thank You Dan Drum
Shanna H.
Vehicle Make : Kia
2 out of 5
12/25/2021
Just took a long time
William S.
Vehicle Make : Toyota
3 out of 5
12/9/2021
Already completed a 10 point survey couple weeks ago
Paul P.
Vehicle Make : Honda
4 out of 5
11/28/2021
Vehicle was returned in great shape. The inside completely cleaned front to rear. Never seen that before. Great job inside and out.
Celia C.
Vehicle Make : Mitsubishi
1 out of 5
11/3/2021
It is not complete, waiting on one part to finish, otherwise we are satisfied.
Neal H.
Vehicle Make : Chevrolet
5 out of 5
10/24/2021
Repairs were done ahead of schedule..The final product looked great..Thank you for your respect and making sure my needs were met..I really appreciate your customer service..
Carol S.
Vehicle Make : Kia
5 out of 5
10/21/2021
Very professional work. Beautiful workmanship Excellent team.
Charles R.
Vehicle Make : Mercedes-Benz
5 out of 5
9/11/2021
Kept me informed ast to status of repairs.
Albert G.
Vehicle Make : Nissan
2 out of 5
9/8/2021
Cannot put into words.
Jennifer S.
Vehicle Make : Volkswagen
4 out of 5
9/7/2021
While the general service technicians were not very helpful. The service manager Mike helped us get the problem resolved on the 2nd trip.

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