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Body Shop Review Summary

5 star 219 reviews 73%
4 star 45 reviews 15%
3 star 6 reviews 2%
2 star 12 reviews 4%
1 star 16 reviews 5%
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(All Vehicle Makes)
Raymond R.
Vehicle Make : Lexus
5 out of 5
3/27/2022
friendly people and the job was done when promised.
Angel L.
Vehicle Make : Chevrolet
4 out of 5
2/25/2022
Great work. You can't tell my car was damaged. Thank you so much!
Jennifer S.
Vehicle Make : Hyundai
5 out of 5
2/19/2022
Phillip did a great job keeping me up to date with the status of my car. Very friendly and helpful!
John W.
Vehicle Make : Lincoln
1 out of 5
1/23/2022
Picked my car up January 6th. One part had not arrived but it was not important enough to keep me from driving the car. Your people said they would let me know the status of the part and when it came in. It’s been over 2 weeks and I have heard no status update. You would think someone would let me know something.
Karen E.
Vehicle Make : Jeep
5 out of 5
1/21/2022
Car looks great ! Thanks
Cyndi H.
Vehicle Make : Kia
3 out of 5
1/9/2022
I was satisfied with the work, it just took a long time. Had to wait 3 months for an appointment. They knew what parts were needed and said it would be in and out in a week. They didn’t order the parts until I dropped my car off. Instead of a week, it took 3 weeks to repair. Good work, just slow.
James F.
Vehicle Make : Toyota
2 out of 5
12/30/2021
There may be things I don't understand about the process, but I think the timeliness of repairs was poor. After waiting 2.5 months to schedule a "simple" rear bumper replacement & recalibration of the BSM, it seems that the bumper could have been removed on the first day (Thursday) and the BSM recalibration could occur while waiting for a new bumper to be ordered/painted/clear-coated. I would think that this should have taken 4-5 days at most (the time I was initially told to expect), but instead, CW had my car for 12.5 days. This also cost my insurance company about $400 in unnecessary car rental expenses. As for customer service, your staff was courteous and polite. Your facility was clean and comfortable, and, most importantly, the repair work was excellent. Thank you for listening.
Lyn T.
Vehicle Make : Kia
5 out of 5
12/24/2021
Great customer skills and very friendly, yet stayed professional.
Bobby K.
Vehicle Make : Nissan
4 out of 5
12/23/2021
I was made to feel Like I was dealing with family. I couldn't have had better service if I tried...
Latisha B.
Vehicle Make : Ford
5 out of 5
12/6/2021
Good customer service & quick repairs.
Saundra J.
Vehicle Make : Ford
5 out of 5
11/26/2021
Extremely efficient and kept me advised on the progress of the repairs. I am completely satisfied with your service.
Suzanna S.
Vehicle Make : Nissan
5 out of 5
11/7/2021
Amazing communication and turn around time! Great people!
Henry F.
Vehicle Make : Buick
1 out of 5
11/5/2021
Still waiting on estimate for another repair
Greg B.
Vehicle Make : Lexus
4 out of 5
10/15/2021
Very communicable in letting me know status updates and how things were going with the repairs and process. Only unfortunate thing was shipping certain pieces, shipper had sent wrong parts a couple of times I believe but that does not reflect on collision works best efforts and the great work they performed on the car in getting back on the road for me. Very pleased with collision works and would highly recommend. Philip Gaines was great, very personable and relatable and just seemed like a great guy. Thank you
Beverly S.
Vehicle Make : Ford
5 out of 5
10/3/2021
Timely status updates
Ferdinand R.
Vehicle Make : Mercury
2 out of 5
9/26/2021
Where to start
Leslie S.
Vehicle Make : Hyundai
5 out of 5
9/26/2021
They did an excellent job.
Tommy C.
Vehicle Make : Chrysler
1 out of 5
9/25/2021
My a/c still seems to be low on Freon, it could have a leak I sent a text a couple of days ago and no reply
Lauren D.
Vehicle Make : Chevrolet
5 out of 5
9/25/2021
The car looks good. Front office girl was great.
Richard B.
Vehicle Make : GMC
5 out of 5
9/10/2021
Courteous and extremely efficient. Friendly

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