Herb's Paint & Body #4 - Plano

Job was done perfectly and in good time.

Fast and finished my car repairment more than my expectation. Thank you all.

John did an outstanding job of diagnosing our problems and getting them repaired quickly.

Work looks great and the detail cleaning makes it a home run.

John and team went beyond expectations - my car was finished earlier than expected and was sparkling clean when I picked it up. They even got off black smudges from door I'd not been able to remove. And my new bumper makes me feel like I have a new car!

Have done business with Herb's for 30 years. I've always been pleased.

McCleod was very professional and informative about my car, the time frames, and pricing. Will be back if anything happens to my car or my husband's.

From email updates & what I was told when I brought the car in I was told that it would be ready at 4:00 pm on 8/4. It wasn't until I called at 3:00 on 8/4 was I informed it wasn't ready. Promised on 8/11. Called a couple of days early this time & was told it would be ready 8/25. The email updates came out after my conversations with Jesse, not before. The updates are misleading & useless. Called 8/22 to see if it would be ready 8/25 & was told it would be ready in 45 minutes. Really? No advance notice? Should I drop everything & go pick up my car? When were you aware it would be ready on the 22nd? Surely at least by close of business on 8/21. Picked it up 8/23. It hadn't even been washed. Got email at 6 pm on 8/25 confirming I had just that day picked it up. We have used you for years & I specifically requested this shop. Very disappointed. Your service has gone way down.

I was very impressed with the consistent updates on the repairs of my car. John was very accommodating and a pleasure to do business with. It was so convenient to have Enterprise right there in the building to have easy access for car rental. The whole process for the car repair was actually very painless thanks to your efficiently run business. I was pleasantly surprised how easy you made it for the client. Thank you for the good experience with your company. I will certainly recommend you to others!

Thank you for an excellent job you did!! Wonderful team! Fiona P

Thank you!

Great outcome. Great service. Start and completion exactly as scheduled. Daily updates on progress. I would recommend Herbs to anyone wanting too quality bodywork.

Courteous service guys & excellent service. My car is always fixed correctly! Thanks , Lucy

Jessie did a great job in staying in touch with me throughout the entire process...not to mention my Sequoia looks great!

John McLeod was great to work with, he was on top of the repair, had parts in house when the vehicle arrived, and took extra care to make sure we were satisfied and pleased with the work.

Jesse and team were great! Communicated well and let us know every step.

Good communication Excellent customer care Family atmosphere John McLeod and Logan were great to work with

Excellent service and work

This is the second time that Herb's fixed my little accidents with my BMW. The first fix was at Herb's in Frisco, and this fix was at Herb's in plano. Both fixes were perfect-the car returned to me as good as new. The Plano location was incredibly efficient. I will return every time.

Once again my expectations were exceeded.