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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 120 reviews 72%
4 star 16 reviews 10%
3 star 11 reviews 7%
2 star 7 reviews 4%
1 star 13 reviews 8%
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(All Vehicle Makes)
Janice W.
Vehicle Make : Toyota
4 out of 5
6/24/2023
Although it was a lengthy process I understand that it was complicated by the insurance company. I appreciate that you repaired the car to your standards and didn’t allow the insurance company to dictate how the car would be repaired.
Frida P.
Vehicle Make : Mercedes-Benz
4 out of 5
5/31/2023
Pleased with repairs and the rapid completion of those repairs.
Jeffery G.
Vehicle Make : BMW
2 out of 5
5/25/2023
Our car was dropped off on March 27:2023 and the repair was completed, and we picked up our vehicle on Friday May 12 at 4 pm. Through my persistence I was able to stay on top of this procedure.
Riley S.
Vehicle Make : Honda
5 out of 5
12/11/2022
Excellent quality and work
Linda M.
Vehicle Make : Mercedes-Benz
5 out of 5
12/10/2022
Staff kept me informed and was very helpful and understanding.
Paul M.
Vehicle Make : Ford
5 out of 5
12/7/2022
The Staff is so professional and commutative. They kept me abreast of everything happening. Great service
Ruth H.
Vehicle Make : Toyota
4 out of 5
11/14/2022
I was so pleased to get my car back. cannot see anything wrong with it. You had swept it out, which I never do. However, I have forgotten how to change the radio (I have a disk in it) so I do not need to work on the radio. I do thank you very much for taking good car of my car. You were so very nice to me in the office. Last week I had the oil changed, tires rotated, and whatever else it needed. Now, I do not have anywhere to go to 'show off' my car. Thanks a million for such good work. I am sold on Tyler Toyota! Ruth H
Tammy B.
Vehicle Make : Mercedes-Benz
5 out of 5
10/27/2022
Zero complaints. Everyone was super nice and professional.
Carol S.
Vehicle Make : Toyota
1 out of 5
9/26/2022
Rental car’s air conditioner quit. Had to drive for 2 hours in 100 degree heat with no air. Response from Toyota - bummer. Waited for over a month after my estimate to bring my car in for repairs only to to find out the parts had not been ordered yet. My car also needed to go to the service department for a recall repair. Verified with the body shop that my car was also expected at the service department when I dropped off my car. My car sat for a week waiting for the parts, but the body shop did not send my car over to the service department. Had to make a separate appointment. I received no updates about my car while it was in the body shop
**** S.
Vehicle Make : Mercedes-Benz
5 out of 5
9/18/2022
Very professional & courteous. Kept me updated w all information & repair status. Would definitely use again if necessary.
Lori P.
Vehicle Make : Toyota
5 out of 5
9/11/2022
Alice did a great job handling the claim.
John T.
Vehicle Make : Toyota
5 out of 5
8/26/2022
Very nice people to deal with
Pat B.
Vehicle Make : Mazda
5 out of 5
7/6/2022
Very happy with the work done on my vehicle.
Aaron C.
Vehicle Make : BMW
4 out of 5
6/18/2022
Paul was a great service technician.
Kathy G.
Vehicle Make : Toyota
4 out of 5
4/3/2022
The car looked like new when I got it back.
Chad C.
Vehicle Make : Ford
4 out of 5
3/27/2022
Alice was so easy to work with and had my truck ready way sooner than expected with every issue fixed.
Ernesto L.
Vehicle Make : Toyota
1 out of 5
2/13/2022
It took too long and because of the issuance we couldn't use Toyota parts!
Candace J.
Vehicle Make : Toyota
5 out of 5
2/13/2022
I was kept informed, and the job was done in a timely manner and looks great.
Brenda G.
Vehicle Make : Toyota
4 out of 5
2/4/2022
An extra c llant iob was done.
Diana K.
Vehicle Make : Toyota
4 out of 5
1/24/2022
Done well, done quickly. HOWEVER, I also have the added protection from Allstate and I have a small dent on a rear panel. They refused to fix it because the light would have to be removed to get to it. A panel was not being removed but a light. I am very disappointed that I was talked into purchasing this coverage through Toyota at the time I purchase my Camry.

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