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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 134 reviews 89%
4 star 7 reviews 5%
3 star 3 reviews 2%
2 star 3 reviews 2%
1 star 3 reviews 2%
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(All Vehicle Makes)
Tayseir E.
Vehicle Make : FORD
5 out of 5
8/30/2019
Anna in the body shop is an absolute delight to work with. Her attitude and communication throughout the process is to be commended. She kept me informed every step and made the inconvenience of a car repair very easy.
TIMOTHY C.
Vehicle Make : FORD
5 out of 5
8/27/2019
Great job by everyone. It looks brand new!
Sally M.
Vehicle Make : FORD
5 out of 5
8/27/2019
Ana and Alex were both professional and courteous. I appreciated your handling the interaction with the insurance company too. It would have been helpful to have a target date so I could plan. But I know that isn’t all on your control.
CHARLES R.
Vehicle Make : FORD
5 out of 5
8/20/2019
Anna was fantastic! Efficient, friendly and kept me informed. Such an easy process. My truck looks perfect.
Randy F.
Vehicle Make : RAM
5 out of 5
8/12/2019
Ana is awesome. Nuff said!
Alexis M.
Vehicle Make : HYUNDAI
5 out of 5
7/11/2019
Ana was absolutely incredible to work with. She was more than dedicated to helping get my car fixed and always made sure I knew what was going on with it regarding the status and what was being done. She made sure that I was completely satisfied with my car after the repairs. If I need any further repairs in the future, I know I’m taking my car to Westway. Thank you so much. -Alexis M
LAJUANA L.
Vehicle Make : FORD
4 out of 5
7/3/2019
I had to answer yes though i wasn't satisfied with the process before the body shop received my vehicle. The front office had my car just sitting if I hadn't called I don't know if or when my vehicle would have made it to the body shop. The manager at the body shop department, I believe her name is Ana. She's always been helpful and knowledgeable.
Ricky W.
Vehicle Make : FORD
5 out of 5
6/18/2019
Friendly, professional, follow up.... completely satisfied!!! Thank you Anna Tores!
BHARATKUMAR P.
Vehicle Make : FORD
5 out of 5
6/8/2019
Work was done on time thanks
Frank M.
Vehicle Make : FORD
5 out of 5
6/5/2019
Very friendly and accurate with communication with me. That's why my wife and I buy our cars there.
N
Vehicle Make : FORD
1 out of 5
6/5/2019
This repair took to long. One month
KATIE L.
Vehicle Make : FORD
5 out of 5
6/1/2019
Anna was a great help with my F-150 and all concerns and requests for services were taken care of. Even when I wasn’t happy with the scratch repair done on my passenger doors she had it sent back to be buffed to my satisfaction. All the staff I dealt with in Collision and Service were very helpful and professional. Now if Ford would only work on the price of services that would be perfect!!
James J.
Vehicle Make : Ford
5 out of 5
5/1/2019
Thank you for repairing my F350. Looks very good.
Matthew T.
Vehicle Make : Ford
5 out of 5
4/27/2019
Ana was fantastic!!!
Michelle D.
Vehicle Make : Ford
5 out of 5
4/27/2019
Anna is the best!
Jo C.
Vehicle Make : Ford
5 out of 5
4/19/2019
Westway Ford went above and beyond my expectations! Both Ana and Kevin were absolutely amazing and I am so appreciative in their assistance and the timely updates.
James D.
Vehicle Make : Ford
4 out of 5
4/14/2019
Was kept in the loop on the repairs in progress,,, delivery as promised on time... Ana was very helpful in taking care of everything for me during the time my SUV was in the shop... ONLY THING,,,,,,, When I picked it up was pouring rain and didn't do a walk around visual inspection. Once home and the rain slacked off some,,, FRONT LEFT WHEEL "HUBCAP" IS MISSING.. I intend to call Ana Monday morning,, the 15th to inform her of this and please obtain one for me to return and have it installed.. Otherwise,,, excellent job.. Jim Devitt ****-****-xxxx
Martha G.
Vehicle Make : Toyota
5 out of 5
4/11/2019
Ana was awesome. Very professional and great people skills. The repair and car was was very professional. I would recommend West Way to anyone.
William H.
Vehicle Make : Ford
5 out of 5
3/28/2019
Customer service was top notch. Anna was particularly professional.
Mario M.
Vehicle Make : Toyota
5 out of 5
3/22/2019
Anna, took excellent care of my car and me. Thank you so much.

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