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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 79 reviews 81%
4 star 1 reviews 1%
3 star 4 reviews 4%
2 star 6 reviews 6%
1 star 8 reviews 8%
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(All Vehicle Makes)
NANCY B.
Vehicle Make : TOYOTA
5 out of 5
12/14/2019
The steps involved in the repairs were well described for me.
Nathan W.
Vehicle Make : NISSAN
1 out of 5
8/24/2019
They failed to recharge the AC
KERBY M.
Vehicle Make : LINCOLN
5 out of 5
6/4/2019
Prompt and professional service. We are very pleased with the service and would gladly recommend Joe Machens Collision to our friends and family. Thank you.
Katie H.
Vehicle Make : Toyota
5 out of 5
12/20/2018
The team kept me informed every step of the way and returned my car looking beautiful.
Kelley B.
Vehicle Make : Kia
5 out of 5
12/7/2018
Excellent service as always
Kelly M.
Vehicle Make : Ford
5 out of 5
6/21/2018
I appreciate your texts keeping me apprised of the progress of the repair and that it was done when promised.
Kristin A.
Vehicle Make : Chevrolet
5 out of 5
9/20/2016
Very nicely done in timely manner. Only complaint from wife is one head light is faded other one is brand new but that's nothing in my opinion.
Warren W.
Vehicle Make : Smart
2 out of 5
5/19/2016
Something they cleaned the car with has discolored the roof and side panel. Will call tomorrow.
Meghan A.
Vehicle Make : Chrysler
5 out of 5
5/13/2016
You made it very easy!
Jenny Y.
Vehicle Make : Dodge
1 out of 5
5/10/2016
My car was finished 5 days after the promised date and the mechanics did not inform me of the delay.
Richard S.
Vehicle Make : Toyota
5 out of 5
5/7/2016
Easy to work with, kept me up to date on progress Car ready earlier than expected and looksGREAT!
Ernest G.
Vehicle Make : BMW
5 out of 5
5/7/2016
Joe Potucek is consistently excellent. I appreciate his attention to the details and his excellent customer service. Please reward this gentleman.
**** G.
Vehicle Make : Toyota
5 out of 5
5/6/2016
Work was done quickly, and they body shop did a great job.
Elizabeth J.
Vehicle Make : Toyota
1 out of 5
5/4/2016
The couple scratches on the good was not fixed I noticed after I got home. No one took me to my car for me to make sure the work was done properly
John K.
Vehicle Make : Ford
5 out of 5
4/30/2016
I was very pleased with the service. Everything went smoothly. I appreciated that you made arrangements for the rental car while you had my car. That was one less headache to deal with. I really appreciated the daily communication of the progress you were making with the repairs. If I ever need to have repairs on my car again I have no hesitation in returning to you again.
Victoria M.
Vehicle Make : BMW
5 out of 5
4/28/2016
You guys were awesome! Great service and quality work! Hope I never have to use you again but if anything happens, I know I will be back. Thank you very much!
Meizhen Y.
Vehicle Make : Toyota
5 out of 5
4/23/2016
good
Kirk R.
Vehicle Make : Subaru
5 out of 5
4/20/2016
It was completed **** day sooner than scheduled. That was nice.
Marybeth B.
Vehicle Make : Mazda
5 out of 5
4/14/2016
The car looks terrific and I am grateful. Thanks!!!
David L.
Vehicle Make : Ford
5 out of 5
3/25/2016
The only bad thing was it was not cleaned up when I picked it up

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