Southfield Dealers Body Shop

My vehicle now has damage that was no present before the repairs and the repair performed is not complete yet my vehicle has been returned to me.

Great and speedy work!! Great job.

Great professional service

The body shop completed my truck very quickly and I’m very satisfied with the work, thanks.

Repair was done correctly to my satisfaction and body shop manager was very helpful and was great in explaining everything..

Professional, timely, friendly, cheerful, helpful. Excellent results, Made the entire process seamless. Would choose your body shop again. Five star customer service!

Everything was excellent and I’m very happy with the quality of work performed.

Fast service that was repaired correctly

The turnaround time took way too long

I’m not satisfied because my jeep was stolen from your lot!!!! The date was 2/11/21. NO I’m not satisfied!! I’m pissed that I’m receiving this survey

I noticed some some markings on the vehicle that wasn’t present before I had taken vehicle in for repairs. The vehicle wasn’t cleaned in the inside.

The entire staff were very Courteous

Not at this time

The repair was done in a timely manner, and the vehicle looks good.

The young lady at the desk was extremely professional, friendly, helpful and patient. She handle all concerns we had with our insurance company. The quality of work was done in a very reasonable timeframe. We were kept up to date on the progress of the vehicle’s completion. I was extremely pleased with the work done on the vehicle. Whenever We need any body work done on a vehicle Southfield Dealers Body Shop is always our first choice.

On time

On time

Minor body work took twice as long as stated. Communication was one way - I had to call to get updates even when the shop knew a delay had occurred. I praised the shop in the old location, but something has seriously changed (personnel?, process?, still moving in?) and I hope you can get it back. When I picked up the car, another customer was complaining since the shop delivered his vehicle with a dead battery. The shop foreman explained this away as the customer's fault. Just a bad, bad look for the shop, especially with another customer hearing it. My vehicle was parked as far away in the lot as can be with the driver's seat completely reclined, obviously someone was using it for some rest. Foreman told me that it was because it was vacuumed, as if they would run a vacuum way out to the back of the lot. You wouldn't drive the car with the seat in that position. Bottom line, the foreman seems to immediately turn any issue back on the customer. Overall, the body work was done well. I did have to work on getting the sliding door to function again after delivery. Timeliness and communication are the areas that require intense improvement. I am probably going to look into what Suburban can offer next time.

good work, on time.

The service reps were courteous and helpful; the service was excellent, thank you.