Pacific Elite Collision Center South County

The work was done well, finished when promised and everyoneI spoke with was professional, helpful and courteous.

Pacific Elite is a class act! My service advisor, Eric, is extremely professional, knowledgeable, friendly and most of all, obviously committed to exemplary customer service. I would not have expected that a collision repair could turn out to be such a pleasant experience. Very impressive!!!

When I was looking for a shop, Brian took the time to meet me and explain the repair process. Gave his candid thoughts on the extent of repair and was confident Pacific Elite could do the repair. Before I made my final decision, Ken took the time to show me around the shop and took me to numerous cars being repaired. The finished ones looked great. About a day after the assignment was made, a rep from Pacific Elite called to make arrangements for drop off. Eric did a great job keeping me informed of the repair. I requested to see the car after disassembly which he invited me over promptly with no hesitation. He also explained the damage and confirmed what Brian first stated about the repair. When requested, Eric also sent me pictures of the damage promptly and without hesitation. He explained the repair process, parts to be used, and afterward, went over the actual bill. Eric did a great job as a customer rep. Car was delivered on time as promised. Paint, fit, and finish was excellent. Kudos to the paint and repair specialists. Overall, the team did a great job. I would recommend Pacific Elite in Mission Viejo and the team I met.

Great service from Eric Munoz. Wonderful job in my Buick looks like new my daughter was with me and stated if she need it she will definetly bring it there. Thank you again Eric

We were very pleased with Eric in is handling of our car's repairs. Since our car was only 2 months old, you can imagine how disappointing it was that we got back ended while stopped at a signal. He gave us a date certain that the car would be repaired like new and followed through with that. I'm so glad to have my car back and do so appreciate his making it happen!!!

Good job ????

Everything very nice

Your shop did an excellent repair. I would recommend your shop but hopefully I do not have to have a repeat business.

The people were incredibly helpful and friendly and the work was meticulous!

Everything was perfect! Highly recommend! I can't believe they matched my metallic red BMW perfectly!

Eric Munoz assisted us with our car repairs. He was very efficient, professional, and friendly. He took the pressure off of making decisions regarding our car repairs by explaining all our options. You are lucky to have a man like Eric working for your company. He was polite and very helpful in every way. Sincerely Sue Hopkins

I was very impressed with the service I received at Pacific Elite, especially the person I was dealing with (Erick) he went all out to make me feel comfortable and assure me that my car would be like new again. I have highly recommended your company to many of my friends. Thank you, Philomena H

I think the repair job is perfect, if pacific elite is other service company I would say "I'll come again" but I really hope I won't have accident any more......

Eric was great.thank you

I was very pleased with the repair of my bumper of my Lexus.

Loved the updates.

Quick complete and professional really love the extra attention of detailing my car at the end of the service Thank you for everything

Brian was very courteous and professional. The work was done in a timely manner and I was happy with the results. Thank you!!

Great job!

When I picked up my car I was amazed and thrilled that it looked liked the accident had never happened. Everyone at Pacific Elite was great to deal wirh and took great care to make sure the process was easy and completed with precision. They kept me informed every step of the way.I am so glad, out of all the body shops I had to choose from, I chose Pacific Elite. They are professional and really took pride in the job being done right.