Don Mcgill Toyota Of Houston Collision Center

Appreciated the update on the status of the car. It was a good way to keep me informed on the progress of my vehicle.

Thanks to Mr. Ulysses and the Don McGill Toyota team for everything. I fealt like i was really tooking care of. Once again thank you...

I am extremely happy with the body repair services that Don McGill's auto body repair team performed on my Chrysler 300.My expectation of your service was truly met thank you guys so much and God bless.

My car was in the body shop for over a month. When dropping it off, I had specifically requested that it be cleaned thoroughly (like a full internal clean up) before return because of my wife's nausea issues (we're expecting). I had re-iterated this the day before I picked up the car. However, it still wasn't. I requested in the body shop again, but they said the internal clean up wasn't included in the overall repair and they couldn't do anything about it. I can definitely say that the inside of the car was in a much better condition (cleanliness and odor-wise) when I dropped it off, than when I picked it up again. I was very unhappy about this. Specially since the car repairs totaled to over 8,000, I would've expected better service. Since I've only had the car for a couple days now, it's too early to tell if repair-wise everything was addressed satisfactorily, however, I was not happy about the condition the car was returned back in. I doubt a through cleaning inside/out was too much to ask. I bought my car from Don McGill, and took it there again for repairs expecting better service. Very disappointed.

Geico representative was helpful, but Enterprise was not prompt. I waited ****.5 hours for my rental car. I even had an appointment. They didn't have the car on side, so I waited while they went to another rental site, went to the gas stations, and went to a car wash. Toyota was also disorganized when I went to pick up my car. But overall, they completed my repairs in a timely manner and I was satisfied.

It took too long to get the repair done. I was expecting some delay but never imagine it would take more than twice the scheduled time.

The whole experience was handled professionally. The communication was excellent and the work was done well.

My Suburban was further damaged while in Don McGill's custody plus the original repairs are not yet complete. There are new scratches and a gouge in the right rear quarter panel, water stains inside from when someone at McGill left the windows open during a rain, and the Suburban door medallion that McGill removed has not been replaced. I have told GEICO about these issues.

rear taillight not working. apparently need LED assembly.

Good Job!

I want to thank Don McGill Toyota for excellent customer service in serving my car in the Body Shop. They cleaned my car and treated her with loving car. The text and call was sincerely appreciated. From Geico (Marcus) to Enterprise Rentacar(Ken) was the bus. You guys made my experience just wonderful. Kind regards, Tonya B

The estimate finish date matched my expectation.

Great job. My coordinator Crystal was outstanding and went out of her way to get my jeep out for my daughters driving test. Tell her she passed and thank you for the job

Lost my insurance check.insurance co was going to stop payment , then they found it. I will have to take car back Monday. Inside where it was fixed now falling apart.

This experience was great compared to a couple of weeks ago. The text messages were consistent to what was going on and it was done in a timely manner. Thank you for making my vehicle look good as new!

Do it well Good job

Great job

Everyone had a great attitude and the repair went smoothly. I would definitely use Don Mcgill Toyota again.

First, the transmission shifter handle is loosing Second, the storage cabinet is not working as it should( little stuck when open and close)

Above and beyond!