Lloyd B.
Vehicle Make : Chevrolet
Every dept was consistent with service...Collision repair..Geico...Enterprise...all wonderful..Thank you for relieving the stress from day one!????????????...three thumbs up!
Corbin W.
Vehicle Make : Ford
Harleigh Snethen initially took photos of my vehicle for the estimate on 6/7, which was supposed to be prepared by 6/10. On 6/20, I called Don McGill to follow up because I had never received the estimate. I was told by a female that I needed to come back to Don McGill to re-take the photos because Harleigh no longer worked for Don McGill and the photos had never been uploaded. When I got to Don McGill on 6/20, Harleigh was still working there, and when questioned, she found the photos which had been taken on 6/7 still on her phone. She then uploaded them and had the estimate prepared in about 10 minutes. This breakdown caused 10 additional days to be added to the repair process. I was lied to by someone at Don McGill. This was extremely poor customer service.
Laura H.
Vehicle Make : Subaru
My car was dirty when delivered
Kimberly B.
Vehicle Make : Mazda
Excellent customer service.
Kermit K.
Vehicle Make : Pontiac
All went well. The repair looks great.
Edward And.
Vehicle Make : Toyota
Total customer satisfaction! And thanks for washing my truck too! Great job Don McGill Toyota!
Gerard D.
Vehicle Make : Toyota
My only complaint is about all the emails I received while my car was being repaired. You should wait till a car is finished and then just tell the owner. Got a number of messages that were inaccurate.
Jaime L.
Vehicle Make : Honda
Good job. Complete satisfaction and a great experience with your team
William T.
Vehicle Make : Toyota
Great job. Nice people. Timely updates.
Faye Mitchell.
Vehicle Make : Toyota
Very professional & thorough. Both Jesse & Ricky were attentive to my concerns and were able to answer all questions I had. Great job!
Christopher D.
Vehicle Make : Chrysler
When I brought my vehicle in to be repaired the lift gate worked properly.They fixed the bumper,muffler,and lift gate handle.But now the lift gate will not stay up and there is a small circle piece missing on the inside of the vehicle. I will be taking it back in the morning.
Gladys E.
Vehicle Make : Toyota
Excellente thank you.
Nancy K.
Vehicle Make : Lexus
Total satisfaction from beginning to end. Young lady on phone ,"Taylor" so helpful, kind, and informative --even brought my car to my home when I had no way to get to the body shop to pick it up. Excellent work done and promptly returned.
Mounir H.
Vehicle Make : Toyota
Excellent service job well done
Mark M.
Vehicle Make : Toyota
The office staff was very rude throughout the process. For example, we came in to pick up our car this morning at 8. When we got there, our paperwork had been misplaced. Instead of looking for it, the entire front desk team just told us to wait until our account manager got there, which we were told would be a couple of minutes. He ended up being over an hour late. The repair was well done, but man the service there needs some improvement. We got a minor discount, but still...
Nacie D.
Vehicle Make : Toyota
I'm satisfied with the service rendered by Toyota.
All the stuff are very efficient especially Ms Grace Kelly.
Congratulations to the people of McGill Toyota in Houston for a Job well done.
Russell H.
Vehicle Make : Toyota
Was told day early that car was "almost" ready and would be sent to service for recall. Didn't happen. Also ask that 2 dents in back fender be repaired. Didn't happen with no explanation as to why not. Otherwise was good.
John M.
Vehicle Make : Toyota
Harleigh was a wonderful help. Thanks!
Deborah Y.
Vehicle Make : Honda
Great service for a very frustrating time with a car wreck. Debbie
John M.
Vehicle Make : Toyota
Harlleigh was a great help. Thanks
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