Car Crafters - Montaño

You guys always do good work. Love the way you keep us updated on the status.

Was not given an estimate of damages before repairs were done. Was told an estimate would be made and I would be contacted instead I was not given and estimate and repairs were made without the opportunity to take it somewhere else or get any other estimate done. Brought the car back less than a week later for the exact same problem for which it had to be towed. Was told I wasn't given an after repair scan that they usually do. They don't return calls back in a timely manner not before the repairs and not for the day I had to bring the vehicle back. Called at 7am and again at 8am when they opened was transferred to Robert who never answered, left a voicemail and call was not returned. Had to keep calling and ask that he personally give me a call back. Then was made to wait in the lobby while the scan was done that should have been done after repairs were made. I am adopting a newborn in two weeks and my vehicle is unsafe to drive, shakes, pulls and has the same problems it had supposedly been fixed for. Also received several calls while in classy to fill out this satisfaction survey. Extremely unsatisfied.

Receiving updates on progress is a great idea of yours and I appreciate. Speaking with Dan gave me a good idea on how things were going. When I picked up the vehicle I was amazed at how all the lines lined up and what a truly superb job that was done on the vehicle. Thank you so much for a great job and I will recommend Car Crafters to my friends.

Everyone was very helpful. Appreciate Dan and his phone calls and the updates via text messages. Thank you Car Crafters team.

The service was great and the service agent who took care of the repair was extremely helpful and friendly!

Robert was very friendly, attentive and professional. I have had the misfortune of using Car Crafters twice since January, and on both occasions your advisers were great. The repairs were excellent as well. Thank you Car Crafters.

I recommend the Montaño shop to everyone.

Thank you Rodger you always make sure everything is done right.

Thanks for the great work!

Everyone is very friendly, Roger who took care of my truck was very knowledgeable and patient. I'm very happy

Its beautiful again!!! Thankyou so much everyone!!!!!

Thank you very good job thanks to all very satisfied.

They told me my vehicle was ready. When I came to pick it up, it was discovered by me in the inspection that the repairs were not complete.

All your staff were kind and quick. Robert was in charge of my car and me. Managed both well and provided clear info. Thanks, y'all!

Thanks very much!

Excellent customer service and service. Thank you

My car looks perfect and it was finish 2 days early. Thanks

Robert was great to work with! He was very pleasant, thorough, explained things well and kept us up-to-date. He is an asset to Car Crafters!

My car looks absolutely perfect. Thank you for doing such great work!

Very professional. Thank you