Abra Auto Body Repair of America - Rochester

They disabled critical safety features and did not notice the multiple warnings flashing on the dashboard prior to returning the car.

Great customer service. Very willing to do whatever it takes to get the job done and accomplish the mission. Very appreciative to have me as a return customer. I felt like my loyalty is appreciated at Abra. I simply have not, and will not take my vehicle anywhere else !

Great job and I was offered a ride to and from the facility. Manager Scott Stedman do a fantastic job I am very happy and satisfied. Thank you For the opportunity to say Thank you To Scott and his wonderful team at ABRA.

Took longer than estimate but holiday weekend figured greatly in the delay.

Car had overspray on rear bumper that didn’t match our vehicle. Frustrating to say the least. The most irritating part of this is the amount of extra time taken out of our day to make the situation correct.

Very professional,polite,and nice.

Two areas still require repair.

Very professional.

Dave was friendly to work with. Car looks great.. loved picking up my clean (inside and out) car...looked like new again with damage fixed. I liked daily text messages. Thank you Abra!

You forgot the decals. Had to wait while the vehicle got taken back into the shop to put them on.

Eddie is amazing—knowledgeable, friendly, made very constructive suggestions about the scope of the repair, and communicates very well. All of the staff are very service oriented. Really an excellent business. Thanks!

The completion date was delayed one day and I was informed via automated text message. The next day I called to confirm, staff apologized for not reaching me before the text did. When I picked up the vehicle the backup camera still didn't work. I called to see what was up with that and the staff said it wasn't related to the accident because he overheard a tech talking, and said it was because the camera is on the back end the front end was being repaired. I said that it worked just fine before I hit the deer... he said he'd have my guy call me. No call. Didn't surprise me as when I dropped the vehicle off they didn't have record of it scheduled either even though my appt was made 3 weeks prior. Overall just pure lack of communication and completion. Because of the experience, I wouldn't recommend. The staff that I dealt with were extremely friendly at all times Which I appreciate very muuch, but communication was lacking throughout the process.

Quick, convenient, professional service. Thanks!

Quality work. Quality people

The staff was very professional. The repair was done well and in a timely matter. I would recommend Abra to anyone.

So far so good. It’s only been a day

THE PEOPLE WHO WORK AT ABRA,ARE VERY PROFESIONAL.THANKS FOR TAKE CARE OF US.YOU DO A GOOD JOB...

Everything went very smoothly. Employees are courteous.

From car drop off to pickup you were very competent. I found your constant communication with me to be unusual and welcomed in the auto-repair business. There are so many businesses who have forgotten how important communication is.

Awesome experience - beautiful repair and great customer service!