Service King E Platte

Lovely work!

I tried to take the other survey and it kept going to the next page before I could finish my thoughts. I was told I'd be apprised every step of the way; most of the time I had to call. I originally had an appointment scheduled in mid OCTOBER. I had to reschedule to NOVEMBER 5 due to overbooking. When I came back to the shop in November the person I worked with was gone (Kevin). I didn't get my car until December 21st, and that was only after pleading that we needed it to go out of town the next day. When I picked up, no one seemed to care that we spent over $200 in car rental fees because the repair took so long, or the hardship endured trying to juggle a baby, my husband's physical therapy and doctors appointments and my job on a single car because we couldn't afford the rental anymore. (Because the policy maxed out). I get that it was a stressful time between the hail damage cars and painters quitting, but I felt like I got ignored and pushed off. I had gone with this business based on a personal reference, but I did not have the same experience. My finish date was changed so many times I lost count. Overall a very bad experience.

John worked diligently on getting my car back before I left town. He also comped me a small amount for having to wait a bit longer.

Was told job would be 4 days, it took 10, very unhappy.

Bryony Drude rocks! (As always)

Thank you all for your professionalism and working around our messy life.

The team was extremely friendly, and professional. My wife had mentioned this as well. The paint looks fantastic and it was done when you said it was going to be done. Thank you so much for getting this done my Challenger is back to original look with no door dings. I'll put this in my Google review as well.

John Is and was an outstanding person to deal with I felt he above and beyond to make sure I was taken care of We need more people to do what he does Care

Courteous Professional, and kept me apprised of the vehicle's progress.

It was timely and actually was done ahead with updated

Great friendly staff and really appreciate being kept informed throughout the whole process. Thank you!

Couldn’t even tell there was damage to my car They did great

Service King is awesome!!!

John was excellent. The work done on my truck as well

they forgot to drill holes for the license plate. the temp sensor didn't work when we picked up the car. your guy said it would adjust itself shortly so give a few hours. Of course it didn't. We had to go back once they had the new sensor.

Over Spray and paint "dust spray " on driver dear and rear passenger driver side inside door

I’m very happy with the quality of my repairs and with the way John kept me up to date with the progress of the repairs.

There was additional work that needed to be done than originally quoted, I understand that happens. I received a phone call when I dropped my vehicle off and when it was ready to be picked up but supposedly they couldn't get ahold of me to approve the additional work. So when I picked up my vehicle, I owed more than originally agreed to, that is it ok, and I feel this is a bad way if doing business. Why did they go ahead and do the work without my approval? Also it had to go back into the shop because when I picked it up the door and fender were not even close to being aligned properly and the side skirt fell off when I touched it with my hand, literally.

My car looks brand new, I love it. Thank you Servive King!

John is awesome and they are the absolute best.