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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 442 reviews 76%
4 star 100 reviews 17%
3 star 7 reviews 1%
2 star 16 reviews 3%
1 star 13 reviews 2%
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(All Vehicle Makes)
James H.
Vehicle Make : Honda
5 out of 5
4/30/2023
Everything was done to my satisfaction. USAA was instrumental in helping to expedite the process.
Linda I.
Vehicle Make : Vehicle
4 out of 5
3/4/2023
When the car was first taken in via towing no one called to let us know it was revived and we didn’t hear from anyone for several days despite calling and asking. But once we complained to Allstate we began to get detailed regular communication and after that point we were very satisfied.
Nancy G.
Vehicle Make : Honda
4 out of 5
2/15/2023
Work was well done. Only complaint was how long it took to get appt
Krishna M.
Vehicle Make : Honda
2 out of 5
1/7/2023
My car was not cleaned after repair, was dirty. Jason who worked also agreed that he did not clean.
Jason D.
Vehicle Make : Acura
5 out of 5
12/1/2022
Keith and christy are always a pleasure to work with
Richard W.
Vehicle Make : Lexus
5 out of 5
11/12/2022
Shane, Erie collision specialist did a great job. On time, timely updates and I was extremely satisfied. They're super ????
Dennis R.
Vehicle Make : Honda
5 out of 5
11/2/2022
Fast, great quality of service. Helpful and pleasant personnel.
Kathleen A.
Vehicle Make : Honda
4 out of 5
10/19/2022
I was very impressed with the both the quality and the customer service that was given by the Hendrick Team. I was kept informed throughout the entire process which helped with my anxiety about the situation especially since this was a brand new car with only 2600 miles on it. I was extremely nervous about the repairs being done and the impact this would have. I was very pleased with how it turned out. Jason Livingston was great to work with and very attentive to my concerns. Work was completed earlier than expected which was awesome. Thank you for a job well done.
Matthew R.
Vehicle Make : Mazda
5 out of 5
10/12/2022
Car looks and runs great
Jack S.
Vehicle Make : Chevrolet
1 out of 5
10/9/2022
Repairs were very good.. It took 6 weeks wait to drop off my vehicle which I was ok with waiting. But then the car sat there for 8 days before the technician looked at it. The entire repair took only 48 hours . Should have started repairing it much sooner after drop off
Roy And.
Vehicle Make : Honda
5 out of 5
10/7/2022
Brett was great about communication. You all were thorough. And you washed the car!
John L.
Vehicle Make : Infiniti
5 out of 5
9/9/2022
The repair job was done well and in a timely manner. Everyone I came in contact with at Hendrick Collision Center was courteous and professional. I hope I don’t need this type of service again but if I do I will certainly come back to Hendrick Collision Center.
Terainda W.
Vehicle Make : Honda
5 out of 5
8/26/2022
Hendrick Collision Center did an awesome job of repairing my car. I would definitely recommend family and friends.
Sarah L.
Vehicle Make : Mazda
1 out of 5
8/25/2022
When I picked up my car from being repaired, it had a whole new dent on the opposite side from where the original damage even was. It made me very concerned about whose hands I leave my car in.. They did offer to fix it (as they should’ve), but I would probably not choose this place again if I had to.
Barbara A.
Vehicle Make : Honda
5 out of 5
8/13/2022
Keep up the GREAT WORK!!!
Chandrawattie H.
Vehicle Make : Acura
5 out of 5
8/11/2022
Great job guys Thanks
Gwen K.
Vehicle Make : Honda
5 out of 5
6/19/2022
I’d like to recognize Ryan in the service department. His professionalism and compassion were truly appreciated. The courtesy calls to keep me informed during the repair process made me feel heard and my business appreciated. Thank you, Ryan!!
Lynette G.
Vehicle Make : Vehicle
1 out of 5
6/18/2022
All was good until I left and was driving down the road and something fell inside of the door panel that was not secured properly. I need an appointment to return it to have that put back right. Please let me know when I can do that.
Gerard H.
Vehicle Make : Honda
4 out of 5
5/15/2022
Job well done. Absolutely no issues!
Susie H.
Vehicle Make : Honda
5 out of 5
5/14/2022
Brett was a very knowledgeable, compassionate and honest young man, who happened to make my Honda CRV look brand new again! Thanks Brett, Suzy

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