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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 442 reviews 76%
4 star 100 reviews 17%
3 star 7 reviews 1%
2 star 16 reviews 3%
1 star 13 reviews 2%
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(All Vehicle Makes)
CHERYL A.
Vehicle Make : HONDA
5 out of 5
6/12/2019
The entire staff offers high quality service. John was really helpful.
LEDDA U.
Vehicle Make : HONDA
5 out of 5
6/7/2019
I am so satisfied with my car repair. I am very happy to choose Hendrick Collision. Your team did a good job. Thank you!
LATISHA H.
Vehicle Make : HONDA
5 out of 5
6/5/2019
Customer service was great, car was returned clean and nicely detailed, also finished the job earlier than expected
Elizabeth B.
Vehicle Make : HONDA
5 out of 5
6/5/2019
Thank you ****for taking such good care of me and doing a fantastic job on my car!!!
Doug M.
Vehicle Make : INFINITI
5 out of 5
6/5/2019
John Malave and his team did an outstanding job on my car! I would highly recommend the work they performed.
Wendy M.
Vehicle Make : LEXUS
4 out of 5
6/4/2019
Jason was good to work with. I have to go back in 2 weeks for some additional work on the back. wish that could have been done while it was there to save me a trip. Jason said it would be done while I wait so maybe it won't take very long
Tim B.
Vehicle Make : HONDA
5 out of 5
6/4/2019
Great people, service, work.
DARA S.
Vehicle Make : HONDA
5 out of 5
6/3/2019
****was great! Put me at ease and went above and beyond! Thanks ****for your help, it was greatly appreciated!!!
ESTRIVI G.
Vehicle Make : HONDA
4 out of 5
6/1/2019
Totally satisfied, John Malave is the best, he is a very customer oriented agent and so diligent, constantly updating me about the status of the repair throughout the entire proces, actually delivered the job way before the estimated due date. Will not hesitate to go back or refer friends to Hendrick Collision Center.
Michelle M.
Vehicle Make : HONDA
5 out of 5
5/29/2019
Jason was very helpful and informative during the repair process. My car was at the collision center 29 days and I was kept informed of repairs by text and by phone calls. Great experience and I knew my car was in great hands!
Beth H.
Vehicle Make : HONDA
5 out of 5
5/29/2019
Jason and the team did a great job! A huge surprise was finding the team cleaned the interior of my car -- almost as exciting as the repair. Thanks!
MARTHA E.
Vehicle Make : HONDA
5 out of 5
5/21/2019
Friendly staff and exceptional service!
WILLIAM S.
Vehicle Make : LAND ROVER
4 out of 5
5/21/2019
Ryan Acsensio was totally professional and went above and beyond his responsibilities to make sure that my total satisfaction was his concern.
Albert K.
Vehicle Make : LEXUS
4 out of 5
5/21/2019
Repair was great, but the automated emails kept telling me my car was going to be ready a week later than I was initially advised. John Malave did a great job keeping in touch
Milt H.
Vehicle Make : LEXUS
5 out of 5
5/18/2019
Excellent work, delivered as promised when we left our Lexus RX 350. Our service adviser, ****Clamp, was extremely knowledgeable and professional. Great communication. If this type of auto repair is ever required again, we will return to Hendrick Collision.
Labria M.
Vehicle Make : NISSAN
4 out of 5
5/17/2019
Everything was great! I had a problem with my car after it was finished and my service representative took it back and fixed it immediately. I was very appreciative!
MARY ANNE.
Vehicle Make : ACURA
5 out of 5
5/17/2019
Very pleased with the work and service from your employees. Thank you, MARY ANNE W
Yasmin W.
Vehicle Make : Kia
5 out of 5
4/24/2019
Excellent service! This is the best service I have had while living in Charlotte and I very much appreciate all of their hard work.
Jay D.
Vehicle Make : Lexus
5 out of 5
4/23/2019
Great work and communication. Would highly recommend to friends and family
John S.
Vehicle Make : Honda
5 out of 5
4/23/2019
Ryan Asencio was great to work with. His attention to detail and notifying me on important details about my car was a welcomed change from other experiences. I did not feel like just another number.

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