Hendrick Collision Center South

I am very satisfied with your work and They did awesome job. I am very impressed by your work.

Ben was great. I've sent previous positive reviews

Great work from the team. Overall happy with repairs and frequent communication!

Great experience..wonderful communications.

Everything that you and Hendrick did exceeded my expectations Thank you so much Jim Wollin

Although it took longer than I expected, the final result was fantastic.

Everyone was friendly and kind.

I filled out a survey the week after the repairs were made. so you should be able to access that.

Good communication throughout the repair duration. The quality was very good and I had very few issues with anything. Johnny had exit communication skills and we are happy with the result. I recommend Hendrick illusion Center to anyone who wants the job done right.

I am completely satisfied with service from start to finish. Staff was very professional. Todd explained everything before, during and after work was performed. He addressed all my questions and concerns. I have used Hendrick Collision in the past and will definitely recommend to family and friends and have them request to work with Todd, as his communication skills are excellent.

Very competent and nice people.

When we brought the car in for hail damage repair the back lift gate worked fine. Now it does not open and Hendrick cannot determine why. It became our responsibility to take the car to a Toyota dealer for a diagnosis. We are awaiting the diagnosis and determination how this wilk be handled.

My service advisor was excellent. He was extremely helpful and kept me informed at all times.

Job was well done. I don’t know the challenges but it took more than 3 weeks

Todd Beaver, kept in contact with me during the whole process. The work was done fast and looks great. If I ever have any more issues I will be using hendrick collision center.

The vehicle was so clean.. thank you.

When the insurance company recommended company couldn't repair the Tesla, Hendrick got the assignment from Allstate. Apparently Hendrick called me and left a message, but the message didn't make it to my phone for 9 days, and no one called again, or sent a text message, so the car just sat in limbo for 9 days. Eventually, because of the over-all stall, I ended up having to fly to my special operations reunion and rent a car, it was a significant cost. I requested some additional body repair at my own expense, since paint was required, I thought $1800 to repair two dings on one panel was way steep, but I just wanted it done and ready when I got off my plane in Charlotte. Since I wasn't going to be back for a couple weeks, I told Todd they could move the car back in the queue and take care of customers that needed their car sooner. The body shop didn't follow Todd's instructions and only fixed one of the dings on the hatch lid and the new paint around the headlight was scraped down to primer during reassembly. Since the car wasn't ready once I got back from Vegas, I had to rent a car and come back in 48 hours. Todd comped the price of the rental off the "out of pocket" repair, but the experience cost me an extra day including getting out of Charlotte in Friday afternoon traffic. Overall, the lack of follow-up and attention to detail cost me at least $1500, denied me the ability to visit friends at planned stops in the Florida Panhandle, Galveston Island and Oklahoma on the cross country legs and a couple of days productivity on a real estate parcel sub-divide I am finishing up. No one person did anything drastically bad, but there were places where quality wasn't up to snuff and follow through wasn't there. I still don't have the "DUAL MOTOR" trim decal for the hatch lid. I asked Todd if I could get the scuffed Wheels that were replaced so I could start building a set of wheels for winter tires. He said they'd been thrown away immediately. You could go a long way toward making this right by finding me a set of straight but cosmetically damaged wheels.

We appreciate professionalism, attention to detail, delivering on time as promised, and the overall positive and polite atmosphere during stressful time. Brett A. Was especially helpful. Thank you

They kept me updated on the repairs.

The repair looks great and appears to have been done according to Subaru standards both for what can be seen and not seen.