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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 1086 reviews 80%
4 star 158 reviews 12%
3 star 29 reviews 2%
2 star 34 reviews 3%
1 star 53 reviews 4%
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(All Vehicle Makes)
George C.
Vehicle Make : Ford
5 out of 5
12/1/2017
Repairs done on time. Staff went out of their way to ensure my satisfaction. Very pleased with Keith.
Ralph N.
Vehicle Make : Dodge
1 out of 5
11/30/2017
My vehicle was not fully repaired when I finally got to pick it up, which was almost a week later than my scheduled completion date. Upon arriving home with my vehicle, I had to adjust the factory fog light beam heighth that was replaced so that it matched the other side. I now, have to bring it back for further rapairs when scheduling time off from work is almost impossible for me.
Kenneth C.
Vehicle Make : Dodge
4 out of 5
11/23/2017
Everyone was very helpful, thank you for fixing my truck and getting me back to my normal so close to Thanksgiving I would recommend Jeff Gordon Chevrolet.
Linda J.
Vehicle Make : Chevrolet
5 out of 5
11/22/2017
Great job
Claire B.
Vehicle Make : Nissan
1 out of 5
11/21/2017
My only complaint is that there needs to be more communication. I was told my vehicle would be done on a Wednesday at 5pm. After coming into Wilmington and waiting for an hour for 5pm, I had yet to receive a call about my car being completed, so instead I called and asked. I was told my car would not be completed until Thursday. How come I was not told earlier? Thursday comes and goes and no call. Friday evening comes and still no call. So I call. No answer. I ended up going to the Collision Center just to be told my car wouldn't be completed until Monday. I understand things happen that are not in our control, but to be completely ignored and not communicated with during this process was very disappointing.
Richard L.
Vehicle Make : Honda
5 out of 5
11/17/2017
I'm very satisfied with the work performed and that it only took 3 days. I also think the cost was very fair. I would certainly recommend your body shop to a friend. Thanks again.
Mary B.
Vehicle Make : Volvo
5 out of 5
11/15/2017
Great staff, courteous and professional.
Kenneth M.
Vehicle Make : Chevrolet
5 out of 5
11/14/2017
You were very professional and I was satisfied with the work.
Paula M.
Vehicle Make : Honda
5 out of 5
11/14/2017
Staff were professional and knowledgeable. Excellent repair on my Honda Accord and the unexpected detail inside and out was outstanding.
Chrystal M.
Vehicle Make : Toyota
5 out of 5
11/14/2017
Thank you for a hassle free repair experience! All staff was friendly and kind and respire were completed as expected. I am very satisfied!!!
Ana B.
Vehicle Make : Toyota
4 out of 5
11/12/2017
This is the second time I have taken my car to Jeff Gordon and worked with Kevin to get it repaired. Both times Kevin has been extremely helpful in assessing the damage, letting me know all of my options, and informing me of insurance information of which I was otherwise unaware. My car always comes out looking great and I feel confident in the workmanship. I hope I don't have to go to the collission center anytime soon, or again really, but if I do I know I'll be in good hands.
Douglas P.
Vehicle Make : Hyundai
1 out of 5
11/11/2017
Need to fix a quarter planner.
Judith W.
Vehicle Make : Toyota
5 out of 5
11/11/2017
Mrs Dendi Willard is awesome... Very professional
Jennifer W.
Vehicle Make : Chevrolet
5 out of 5
11/11/2017
Thank you all so much for your kindness and compassion. Everyone was very nice and helpful.
Janet C.
Vehicle Make : Chevrolet
5 out of 5
11/9/2017
The adjuster was great and had my car done in a timely manner with updates everyday
**** F.
Vehicle Make : Chevrolet
5 out of 5
11/9/2017
Very friendly service. W lots of smiles. Made me feel welcome. Service in house was fast as well.
Henry F.
Vehicle Make : Honda
5 out of 5
11/8/2017
Kevin Kutz have great customer service. This is not always the case with dealerships. I appreciate the level of service I experienced. Thank you and good job!
Patsy C.
Vehicle Make : Toyota
5 out of 5
11/7/2017
Wonderful customer service. Basically painless. Thank you
Doris H.
Vehicle Make : Toyota
5 out of 5
11/4/2017
Dendi was excellent! Very through, explained how everything was going to work. Love having Enterprise onsite with very knowledgeable personnel!
Mark J.
Vehicle Make : Ford
5 out of 5
11/3/2017
Excellent service. Above and beyond

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