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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 537 reviews 72%
4 star 115 reviews 16%
3 star 23 reviews 3%
2 star 17 reviews 2%
1 star 49 reviews 7%
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(All Vehicle Makes)
Christopher S.
Vehicle Make : Porsche
5 out of 5
8/4/2017
The service was fantastic, very honest and timely feedback was very much appreciated.
Carol H.
Vehicle Make : Subaru
5 out of 5
8/3/2017
Thank you for the great service and for taking care of the tire! The car looks great!
Marasha N.
Vehicle Make : Chevrolet
5 out of 5
8/1/2017
They did a great job
Linda M.
Vehicle Make : Toyota
4 out of 5
7/31/2017
Adam keeps everything moving right along. Communication during the process was excellent. All of the staff was friendly and helpful. I was very pleased with the repair job!
Brian L.
Vehicle Make : Acura
5 out of 5
7/31/2017
Jonathan took great care to make sure that all of my concerns were met. My only concerns were with the onsite Enterprise car rental and I informed them of all of my problems.
Sarah M.
Vehicle Make : Honda
5 out of 5
7/30/2017
Staff was very friendly and professional.
. Alan.
Vehicle Make : Bentley
4 out of 5
7/29/2017
The initial interaction with the receptionist who answered the phone was unsatisfactory. Everything else was great. Good job. Thank you.
Carmen J.
Vehicle Make : Dodge
5 out of 5
7/28/2017
Adam was most professional and knowledgeable
Christie M.
Vehicle Make : Toyota
5 out of 5
7/27/2017
Adam was wonderful. Thank you!
John S.
Vehicle Make : Honda
5 out of 5
7/27/2017
Everyone was pleasant and helpful.
W Robert.
Vehicle Make : Jeep
5 out of 5
7/27/2017
Adam was a great point-person, and did an excellent job of keeping me informed of my vehicle's progress along the way. I had a deadline of when I needed the repairs completed, as I was traveling for business. Adam was sensitive to my need there, and made sure I received my vehicle back in time. Kudos to him as well as the mechanics and staff who helped in the process of repairing my vehicle. It looks beautiful, and I feel very confident as to the integrity of the repairs. I will definitely recommend Rick Hendrick to others!
Samantha R.
Vehicle Make : Hyundai
5 out of 5
7/25/2017
Excellent work!
Mary S.
Vehicle Make : Hyundai
4 out of 5
7/25/2017
The experience from the moment I first spoke with Nick right up until I picked my car up was extremely pleasant. I was very impressed with the email updates throughout the week. The workmanship appears to be very professional and I wss surprised to see that my car had been cleaned inside in addition to the repairs that were made.
David T.
Vehicle Make : Subaru
4 out of 5
7/25/2017
Just picked up my car a few hours ago and so far it seems fine.
Willie P.
Vehicle Make : Kia
5 out of 5
7/21/2017
very happy
Frances L.
Vehicle Make : Lexus
5 out of 5
7/20/2017
Very nice job
Jacqueline B.
Vehicle Make : BMW
2 out of 5
7/11/2017
Very poor service. Not people of integrity
Carrie M.
Vehicle Make : Volkswagen
5 out of 5
7/10/2017
Adam definitely went above and beyond. He was very helpful, courteous, knowledgable, and communicated clearly and often. Thanks to him the whole process was easy.
Mary B.
Vehicle Make : BMW
1 out of 5
7/8/2017
When I was able to pick umps car, it was not clean and there was incomplete work. There was still a dent in the car and the door lock did not work. This is after y'all had my car for 2 ****/2 months.
Casey T.
Vehicle Make : Subaru
1 out of 5
7/7/2017
I waited an hour and 40 minutes to pick up my car. It was promised at 5pm. Someone called at 4:50pm, when I was already on my way, to say it would be 30 minutes late. I turned in my Enterprise rental. Then had to wait until 6:45 to leave. I had dinner plans at 6pm and my friend had to wait an hour for me.

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