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Body Shop Review Summary

5 star 1485 reviews 76%
4 star 201 reviews 10%
3 star 53 reviews 3%
2 star 78 reviews 4%
1 star 128 reviews 7%
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(All Vehicle Makes)
Evelyn W.
Vehicle Make : BMW
5 out of 5
12/13/2022
Jeremy was great to work with. He had great communication skills and is patient with answering any questions a client may have. One avenue of advice: Martha at the front desk needs to be friendly with all the clients. A smile goes a long way!
Brian A.
Vehicle Make : Lexus
1 out of 5
12/2/2022
Communication was an issue. It took 43 days to repair the car. I purchased the additional collision insurance for my rental car because I was under the impression that it would take no more than two weeks for the work. The rental car insurance cost me approximately $1500 dollars. Getting an accurate estimate of when the work would be finished was extremely difficult. Actually, despite my requests I never did get an estimate of how long it would take to repair the car just notification when it was finished. If I had known it was going to take so long I wouldn't have gotten the rental car.
Doreen H.
Vehicle Make : Honda
5 out of 5
11/12/2022
Awesome job
**** T.
Vehicle Make : Mini Cooper
5 out of 5
7/13/2022
Excellent all around!
Jeffrey P.
Vehicle Make : Toyota
2 out of 5
7/6/2022
Communication was poor early in the process with Natalya. Improved once I got to the Manager and the individual who took over. Very satisfied with the quality of the work when completed.
Eric B.
Vehicle Make : Ram
5 out of 5
7/6/2022
I worked with Abby and she was fantastic!! Very responsive, outstanding communication, very professional. The work done on my vehicle was excellent!!
Theresa S.
Vehicle Make : Honda
5 out of 5
6/27/2022
My customer service person was excellent. Very personable and knowledgeable. His name is Mike Mcomb.
Tom M.
Vehicle Make : Mercedes-Benz
4 out of 5
5/23/2022
So far everything looks to be correct
Caroline C.
Vehicle Make : Acura
1 out of 5
5/16/2022
There was no communication on the amount of time my car would be with HLC. I had to call and request that and was told the panel had not arrived. Then, I got a text on a random Friday confirming that my car had been picked up. So I called and was told it was ready. And then got a text an hour or so later telling me the car was ready. There is a scratch on a panel that was supposed to be repaired and wasn't and I have to take it back in.
John F.
Vehicle Make : Toyota
5 out of 5
5/14/2022
Well done
Barbara P.
Vehicle Make : Cadillac
5 out of 5
4/3/2022
Job well done and finish on time
John M.
Vehicle Make : Buick
5 out of 5
3/5/2022
They handled the supply chain problem as well as they could and always kept me informed.
Dorothy-&-j-rando L.
Vehicle Make : Kia
5 out of 5
2/6/2022
Thank-you!
James L.
Vehicle Make : Lexus
5 out of 5
2/4/2022
Great service
Eddie B.
Vehicle Make : Honda
4 out of 5
1/23/2022
I sent in a survey with every question marked as excellent. Justin did a great job.
William W.
Vehicle Make : Ford
5 out of 5
12/26/2021
I’m very happy with the work ! The employees showed kindness, Professionalism!
Ronald E.
Vehicle Make : Jeep
5 out of 5
12/25/2021
Very prompt, courteous service
Stephen Z.
Vehicle Make : Toyota
5 out of 5
12/24/2021
Great people and excellent workmanship!
Rene R.
Vehicle Make : Ford
5 out of 5
12/23/2021
Very good service
Walter G.
Vehicle Make : BMW
5 out of 5
12/23/2021
Very well-run establishment.

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