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Body Shop Review Summary

5 star 1485 reviews 76%
4 star 201 reviews 10%
3 star 53 reviews 3%
2 star 78 reviews 4%
1 star 128 reviews 7%
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(All Vehicle Makes)
Tom D.
Vehicle Make : Acura
4 out of 5
3/14/2024
Please see my previous comments!
Theresa P.
Vehicle Make : Lexus
5 out of 5
3/11/2024
Abbey was great! Stayed in touch with me and Car looks great! THANK YOU
Laura G.
Vehicle Make : Lexus
5 out of 5
12/5/2023
Car is perfect. Abby was great to work with.
Susan W.
Vehicle Make : BMW
4 out of 5
11/22/2023
I am totally satisfied with the service I received.
Jackson L.
Vehicle Make : Nissan
5 out of 5
11/11/2023
Troy was very communicative throughout the whole process, and the whole team did a great job communicating and moving me along in the process.
Ariella B.
Vehicle Make : Jeep
5 out of 5
10/15/2023
Troy was great to work with and had my car ready earlier than expected! Would highly recommend this team!
Rick S.
Vehicle Make : Honda
5 out of 5
10/9/2023
The entire experience could not have been better. Abby Kerns was so easy to work with from her explanation of the repairs needed, her expertise as an estimator, and her communication during and after the process! She was as excited about the repairs as we were! The repairs are excellent! Our Honda Passport looks brand new! Your technicians are truly experts! Kayla and the other ladies at the reception area were wonderful and efficient! Kayla **** even helped me when I was having problems with my computer answering the Car Wise survey. I was able to complete a Google review and received a pleasant response! I will recommend Hendrick Luxury Collision Center Charleston to my friends and family! Thank you so much! Rick and Charlene Sigwald
Tameka S.
Vehicle Make : BMW
5 out of 5
10/8/2023
Everything was AMAZING!!!
Jessica C.
Vehicle Make : Toyota
5 out of 5
10/6/2023
Abby was great. She kept up with communicating throughout the process. 5 stars for Abby.
David F.
Vehicle Make : Honda
4 out of 5
10/6/2023
Every aspect of your repair work especially the treatment from the onset to completion and pick up by the gentleman(name misplaced) who was excellent.
Chelsea N.
Vehicle Make : Nissan
5 out of 5
8/11/2023
Abby was amazing! She communicated with my consistently, explained everything well, and just took really good care of me.
Jordyn G.
Vehicle Make : Jeep
5 out of 5
8/6/2023
Abigail was amazing and have provided top notch customer service!
Cynthia P.
Vehicle Make : Honda
5 out of 5
5/27/2023
The staff is amazing. The women that work the front desk are amazing and Abbey, my contact for all the repairs is amazing. I felt a unique kindness from all these lovely women.
Deborah H.
Vehicle Make : Lexus
1 out of 5
5/20/2023
Job done on my car was fantastic. I have ignored your multiple emails and texts because my name is not Deborah. It is Beverly. Even typed it into the computer when I dropped my car off, and, paid with a ccard “Beverly” - my given name. Unfortunately, a front desk gal somehow thought my name was Deborah and that got into your system - likely forever. If I have learned anything in working with the public in my world it is that getting the customer’s name right matters. A lot.
Christie M.
Vehicle Make : Volvo
5 out of 5
3/4/2023
I had such a great experience with the repair center. I thank Abby, Mitzi and the tech for a great job!!I will definitely use them again if needed in the future.
Karen Q.
Vehicle Make : Lexus
5 out of 5
2/18/2023
Abigail was great
Al J.
Vehicle Make : Honda
4 out of 5
2/16/2023
Thumbs up for Martha - handling the "front" office. Thumbs up for Abby- guiding the car and me through the repair process.
Katie N.
Vehicle Make : Lexus
5 out of 5
2/15/2023
The staffs and Mike are very helpful.
Betsey R.
Vehicle Make : Volvo
5 out of 5
2/3/2023
Abby was so pleasant and super efficient. Everything went seamlessly.. The staff was very helpful and friendly as well. If one needs body shop work I would highly recommend Hendrick Collision Center.
Melanie S.
Vehicle Make : Jeep
5 out of 5
1/20/2023
Abby was my contact person. She was fantastic! She was professional,informative and was always there to answer any questions I had throughout this process. She is an asset to your company.

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