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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 782 reviews 75%
4 star 102 reviews 10%
3 star 34 reviews 3%
2 star 46 reviews 4%
1 star 74 reviews 7%
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(All Vehicle Makes)
Lisa T.
Vehicle Make : Ford
3 out of 5
10/27/2015
I was not happy with how the vehicle was cleaned after the repairs were made. There was dust and dirt in the interior of the car as if the windows were down the entire time the car was at the shop. Although there was a charge of 25 for cleaning, I'm my opinion there wasn't 25 worth of cleaning done. I was also told the car was ready on one day and I went to retrieve the vehicle only to find out that one of the repairs that was listed (Replaced mirror) was replaced with my old mirror which still contained scratches. (I was told the next day that it was replaced with a like new mirror and repainted).
David R.
Vehicle Make : Toyota
3 out of 5
10/9/2015
Paul and I have discussed. My car was almost perfect with the exception of 3 items. ****. There are small bubbles/flecks in the paint. Paul saw these and will address with detailed wet sanding. 2. The trunk lid does not close flush with rear panel on passenger side. Paul saw and will have that adjusted. 3. The rear spoiler needs to be touched up/repainted. There were a number of scratches on the spoiler that were not there prior to the accident. Paul said they reused the existing spoiler and moved from damaged trunk lid to new trunk lid. Again, Paul saw and will address next week. My hope is this will all be addressed next week. Paul did pay for a minor repair to my center armrest. That was a nice touch. But the other issues will need to be fixed. Paul was great and kept me informed during the 22 day repair.
Robert R.
Vehicle Make : BMW
5 out of 5
10/8/2015
Amazing job better than before wrecked condition!!!! Im impressed
Doris T.
Vehicle Make : Volkswagen
5 out of 5
10/6/2015
U guys are great both experiences were very nice and timely. Great staff and Justin was very nice. Thank you for fixing my super cute Beetle!
Lewis T.
Vehicle Make : Toyota
5 out of 5
10/6/2015
Great job!
Benjamin O.
Vehicle Make : Chrysler
5 out of 5
10/5/2015
Excellent service! Timely! Thanks!
Kathleen K.
Vehicle Make : Lincoln
5 out of 5
10/4/2015
Quick, efficient and extremely reliable.
Pamela M.
Vehicle Make : Chrysler
5 out of 5
10/3/2015
Thanks to my USAA Terry Labonte rep Paul. Wonderful person. Professional. Goes a little above expectations.
Michael M.
Vehicle Make : Toyota
5 out of 5
10/2/2015
Thank you for making this process easy. You are very professional and customers are first. Thanks Paul and Leigh Ann for the awesome customer service!
Gina D.
Vehicle Make : Honda
5 out of 5
10/2/2015
Thank you so much for taking care of my daughter's car
Belinda B.
Vehicle Make : Toyota
5 out of 5
10/2/2015
Excellent work
Bradley S.
Vehicle Make : Ford
3 out of 5
10/2/2015
Not much to say except Great Job!
Tyrah J.
Vehicle Make : Ford
5 out of 5
9/25/2015
Service was great! The best I have ever had from anywhere! Thank you!
Matthew M.
Vehicle Make : Chevrolet
5 out of 5
9/25/2015
Was great...thanks
Charles C.
Vehicle Make : Toyota
5 out of 5
9/24/2015
Great job!!!!
William W.
Vehicle Make : GMC
5 out of 5
9/22/2015
The staff was very attentive, they treated me with the utmost respect. My car looks like It was never wrecked. You all did an outstanding job. I will recommend you all to everyone. Thanks for being there!!
Peter W.
Vehicle Make : Lexus
5 out of 5
9/19/2015
Paul does a great job, Outstanding customer service. Easy Day! And, Pam & I would also like to thank the techniations that repaired our car, it looks just like new!
Gilberto M.
Vehicle Make : Kia
5 out of 5
9/19/2015
Great expirience friendly staff and well informed
Sherry R.
Vehicle Make : Dodge
5 out of 5
9/17/2015
The team made the experience pleasant. Everyone was friendly and courteous.
Cheryl P.
Vehicle Make : Toyota
5 out of 5
9/17/2015
It was done well and was quicker than expected.

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