Hendrick Collision Terry Labonte

I had received a text Thursday that everything was on schedule and if there was any delays they would call me. Did not receive a call arrived at 6:00 pm to find out that the part had just come in that morning, and had to be painted,would be ready today. If they had called or text me again later in the day that they were running behind I would not have come yesterday. I understand things happen, I would have liked to have gotton that call or text, to save me a trip out there.

Very Good Work.

Good job

Appreciated the effiicient and courteous servicee. Thank you very much.

Great service from Frank and crew. My car was completed a day earlier than expected and the paint job was spot on. I would highly recommend TLC to others.

Staff was very friendly!!

Jeff was really good about explaining things for me.

When I went to pick up my vehicle, I noticed damage that was not there before I dropped off my vehicle. There was a chip in the paint on the back, passenger door handle and the handle alignment was off. I told Frank, the estimator. He told me that the alignment on the handle looked the sane as the other handles. That was not true. I have pictures and videos of my vehicle before the accident, after the accident, and on 5/19/17. Frank admitted that the chipped paint came from the body shop. Which I knew anyway. He never apologized for their damage to my vehicle. I asked him would they fix the alignment on the handle. He told me that there was nothing wrong with the alignment of the handle, but I have the video and pictures to prove otherwise. I received a call from Leigh Ann around 5:00 pm. On 5/19/17 stating that my vehicle was ready. I informed her that I was not able to pick it up that day, that I would pick it up Monday, 5/22/17. Around 5:30 pm I received a text message stating it was a confirmation that I picked up the vehicle. I immediately called the collision Repair shop and asked why I received that message when I did not pick up the vehicle. Leigh Ann put Frank on the line. He told me that it would mess up their numbers if he didn't close out the claim and the vehicle was repaired. I informed him that I did not sign off on anything stating that the vehicle was complete, nor did I look / inspect the vehicle to make sure that it was repaired correctly. He became condescending by stating that I looked it over early. I replied that I did, but it was not fixed because of damaged that they did to the vehicle. He stated that the vehicle is repaired. I informed him that I will contact my attorney. I feel that the collision Repair shop staff is unprofessional. Frank never apologized for the damage that the Terry Labonte Hendrick Collision Center did to my vehicle. He was not sympathetic or empathetic. He made me feel as though I did something wrong when clearly it was the repair shop who damaged my vehicle. He was more concerned with his "numbers" for the week rather than acknowledging the fact that Repair team damaged my property. I will not recommend, nor purchase a vehicle from Terry Labonte. I will not refer any friends or family to Terry Labonte Hendrick Collision Center. I would definitely like to speak to a member of management about this matter. Would a member of management please email or call me. My information is on file. I will definitely be in the office on Monday to look at my vehicle and speak to a member of management about this matter.

Very considerate and knowledgeable. Appreciate very much the courtesy shuttle.

Great job!! Great service!!

It looks fantastic and the staff was very polite. I would use them again for work on my car.

Very nice

My car was not done in time and was getting run around about what I was waiting on

They went above and beyond what was expected. Thanks Frank & Collision Team!

Jeff was a great help! Work was finished faster than expected and I was nervous that my paint wouldn't match or seams would be different on the new front bumper that my car got. I was pleasantly surprised that I couldn't tell the difference from the factory one.. Happy Customer!

Paul was great he deserves a promotion.

Leigh Ann and Paul were a pleasure to work with. They made the whole experience stress-free. Thank You!

Great experience - professional, courteous, and prompt.

My car looks great, and is completely clean inside and out!! Can't tell anything was ever wrong.

I am pleased you guys serviced my car, I made a good choice, my car is running great and the work done is Excellent. The staff is friendly and professional, I was given an update of the status of the % process of the repair, so I knew what date to expect finish and pickup. D. ****