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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 782 reviews 75%
4 star 102 reviews 10%
3 star 34 reviews 3%
2 star 46 reviews 4%
1 star 74 reviews 7%
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(All Vehicle Makes)
Glenn G.
Vehicle Make : Infiniti
3 out of 5
8/9/2017
You'll need to call me on this. ****-****-xxxx
Donald L.
Vehicle Make : Nissan
5 out of 5
8/9/2017
Always done business with terry labonte bought my first new car there
David W.
Vehicle Make : Ford
5 out of 5
8/8/2017
Everyone was fantastic! Jeff & Leigh Ann were very personable, and proactive with their communication. Awesome work!
Diana G.
Vehicle Make : Dodge
5 out of 5
8/7/2017
Leann at the desk provided efficient customer service in a friendly and professional manner. Jeff Lowman not only performed an on-the-spot visual inspection of my vehicle (without an appointment), within minutes he gave me the total estimate that he was submitting to insurance. Best of all, the time it took to get my van back was less than half of what he originally quoted! An absolutely pleasant and positive experience. Jeff deserves a bonus for his exceptional customer service!
Barry A.
Vehicle Make : Toyota
5 out of 5
8/4/2017
Very professional service. Very efficient. Thanks
Charles P.
Vehicle Make : Nissan
1 out of 5
7/29/2017
The paint was horrible and there is a section on the bumper that was either not buffed or did not have clear coat put on it
Michael R.
Vehicle Make : Chevrolet
3 out of 5
7/29/2017
The actual cost was almost double what the estimate was. I felt like I should have been notified about additional repairs than needed to be made but wasn't. Yes, my insurance covered it but I still should have been notified. Other than that, the staff was very courteous and give the people I spoke with 5 stars.
Tiffany S.
Vehicle Make : Buick
5 out of 5
7/28/2017
Easy process. Quick and effortless
Michelle S.
Vehicle Make : Ford
5 out of 5
7/28/2017
Car looked great was very happy and service was wonderful
Harry B.
Vehicle Make : Chevrolet
5 out of 5
7/28/2017
Your folks done great job on my vehicle and the staff members are so nice
John G.
Vehicle Make : Volkswagen
5 out of 5
7/28/2017
The communication was great and they made sure I was happy with the final product
Kristen J.
Vehicle Make : Honda
1 out of 5
7/26/2017
My car has a rough spot where it was painted. Paint runs. Nobody took me out to my car to show me what had been fixed or to see if I was happy with the job. The inside of my car was covered in a white film. There is primer or paint on my new tire and something white on the black part behind the front tire. I have a brand new car with less than 1700 miles so I was expecting to see it well taken care of. I'm not one to complain but I wasn't pleased to say the least.
Jeanne L.
Vehicle Make : Mercedes
1 out of 5
7/24/2017
I was disappointed that they charged $25.00 for interior cleaning and did absolutely nothing. In the end I find this nickle and dime mentality to be disturbing and simply a method to extort the insurance proceeds.
Andre W.
Vehicle Make : Dodge
1 out of 5
7/22/2017
The front end of my car has several alignment issues. There was tape left on the hood, and the grill is a different color. I am aware that OEM equipment may not have been used but I would hope the work would be to a standard of where I would not be able to tell the car was in a wreck that was not major.
Jacques A.
Vehicle Make : Lexus
5 out of 5
7/20/2017
Repair was done in time, good job
**** A.
Vehicle Make : Chevrolet
4 out of 5
7/17/2017
Magical Work!
Tamaira R.
Vehicle Make : Ford
5 out of 5
7/15/2017
My car looks brand new and was worked on in a timely manner. I received updates constantly which was awesome. They were patient and well mannered with me even after I kept calling the final days that my car was there. Awesome Awesome Awesome! Thank you again!
David C.
Vehicle Make : Volvo
5 out of 5
7/14/2017
Very pleased with the service and professionalism of the staff. My car looks terrific and the experience went smoothly.
William S.
Vehicle Make : Chevrolet
5 out of 5
7/13/2017
Everything was great
Craig R.
Vehicle Make : Dodge
1 out of 5
7/12/2017
I feel that the repairs took entirely too long and I had to jump through hoops to get in contact with someone about my car! I am very satisfied with the repairs, but the service overall was less than poor!

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