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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 782 reviews 75%
4 star 102 reviews 10%
3 star 34 reviews 3%
2 star 46 reviews 4%
1 star 74 reviews 7%
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(All Vehicle Makes)
Jimmy T.
Vehicle Make : Chrysler
5 out of 5
9/12/2017
They did make my car look new again.
Donna M.
Vehicle Make : Lexus
5 out of 5
9/11/2017
No it was great work
Sherri C.
Vehicle Make : Chevrolet
1 out of 5
9/8/2017
The inside of my car had white chaulky inside on the passenger seat, dash and up ontop of my dash
Patricia J.
Vehicle Make : Honda
2 out of 5
9/2/2017
Numerous voicemails left unanswered. My car was hit in the parking lot the day after it was compleated. I did not receive a phone call the day my car was compleated.
Constance F.
Vehicle Make : Chevrolet
1 out of 5
8/31/2017
Car leaking had to have it towed back same day
Robin T.
Vehicle Make : Chevrolet
5 out of 5
8/30/2017
So quick and easy!! Loved it!
Jorge N.
Vehicle Make : Mitsubishi
5 out of 5
8/29/2017
Great job and work performed on my car, completely satisfied with the outcome and the outstanding customer service, thanks.
William S.
Vehicle Make : Kia
5 out of 5
8/29/2017
Everyone was very helpful and friendly. I could not ask for a nicer group of people. Thank you for everything.
Sugar R.
Vehicle Make : Acura
1 out of 5
8/29/2017
I noticed a paint run on the door near the damage.
Tammie P.
Vehicle Make : Dodge
5 out of 5
8/24/2017
You guys are great. Thank you
Kim B.
Vehicle Make : Chevrolet
5 out of 5
8/22/2017
Thank you Jeff for taking car of me. Job well done and car finished ahead of schedule.
Stephen M.
Vehicle Make : Nissan
5 out of 5
8/17/2017
EXCELLENT !
Laketsha R.
Vehicle Make : BMW
2 out of 5
8/16/2017
I was initially hesitant to allow you all to repair my vehicle. Ultimately, I decided to allow you all to repair my damages. I was pleased to see "Midnight"(the name I've given my vehicle) fixed and looking like herself again. Sadly that joy was brought to a very abrupt end. My vehicle began to make noises that I did NOT previously hear before I dropped her off on the 8th of August. In addition to that I now have a indicator telling me I have a engine malfunction, yet another issue that was not present a week ago. I'm not certain what went wrong, but it definitely turned my very joyous occasion into a very disappointing situation.
Suzanne L.
Vehicle Make : Kia
5 out of 5
8/16/2017
Paul was amazing! He knew the time constraints and knew the stress we were under he did everything to make sure the car was ready on time for that I will be eternally grateful
Gail E.
Vehicle Make : Buick
5 out of 5
8/15/2017
Great job!!
Kish A.
Vehicle Make : Chevrolet
5 out of 5
8/13/2017
Thank you for great turnaround. Moreover the texts communication.
David L.
Vehicle Make : Honda
5 out of 5
8/11/2017
Great customer service and amazing bodywork on my car. That plus the complimentary cleaning made my car look better than when I bought it. I could use my rims as a mirror!
Jennifer M.
Vehicle Make : Nissan
5 out of 5
8/10/2017
Everyone was professional and courteous. The work was done quickly and very well. Thank you!
Talaya G.
Vehicle Make : Chrysler
2 out of 5
8/10/2017
My adjusters were very friendly and helpful. They had my car for about 6 days and I received it and I'm still having problems with my vehicle. I tried to take my vehicle back and the associate Paul was not helpful at all he did not seem to be interested in solving my problem. He said for me to drop my car off but he did not know when it would be fixed I expressed to Paul that I needed a rental vehicle and he said he didn't have any. The repair shop also only wanted to fix one side of my vehicle and both sides were damaged in the accident. I will not be coming back to Terry Labonte and I will not be referring anyone to this collision center thank you.
Sandra D.
Vehicle Make : Kia
1 out of 5
8/10/2017
Taking the car back tomorrow due to a dent and the hood now has a gap on the left side. I have contacted USAA with photos as well.

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