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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 782 reviews 75%
4 star 102 reviews 10%
3 star 34 reviews 3%
2 star 46 reviews 4%
1 star 74 reviews 7%
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(All Vehicle Makes)
Trevor R.
Vehicle Make : Ford
4 out of 5
12/20/2018
Excellent and accommodating service. Was late for an appointment and still taken care of!
Raymond M.
Vehicle Make : Ford
5 out of 5
12/18/2018
Excellent service and great staff. Everyone made a my first of having a damaged car less painful.
Alzouma H.
Vehicle Make : Toyota
5 out of 5
12/18/2018
Great job!
Tedra M.
Vehicle Make : Hyundai
2 out of 5
12/15/2018
It took forever! My car was in the shop for a month. I did not get frequent updates. I had to call to receive updates. Paul was very inconsiderate. I explained to him that I am moving out of state permanently and I needed my car before that date. I barely received my car before my move date. He really didn’t care to help or understand my situation.This was the worst experience ever.
Mary Ann.
Vehicle Make : Dodge
5 out of 5
12/15/2018
Great communication and my car was clean when I picked it up
Angela H.
Vehicle Make : Nissan
5 out of 5
12/15/2018
Thank you guys so much for your professional timely friendly service.
Akeem W.
Vehicle Make : Jeep
5 out of 5
12/14/2018
The car looks really good
Shannon P.
Vehicle Make : Hyundai
5 out of 5
12/14/2018
Customer Service was superb!! My car looked fantastic. If I’m ever in a situation similiar, I’d definitely return! Thanks so mich
Basil W.
Vehicle Make : Honda
1 out of 5
12/14/2018
At delivery the bodywork was poor in one area. The manager agreed to have it corrected and did so promptly. After the rework I am satisfied. The technician simply passed a very obvious flaw and should have paid more attention and/or care. I am pleased with the managers corrective action.
Darwin B.
Vehicle Make : Honda
4 out of 5
12/11/2018
keep on doing what you are doing as your commitment to customer service for the major insurance companies and the quality of work show that I will always recommend Hendrick Collision to anyone.
Ricky Jamar.
Vehicle Make : Chrysler
4 out of 5
12/11/2018
Over satisfied
Roderick B.
Vehicle Make : Honda
5 out of 5
12/11/2018
Very satisfied with the service
Luther Y.
Vehicle Make : Chevrolet
5 out of 5
12/9/2018
Great job
Harry H.
Vehicle Make : Toyota
5 out of 5
12/9/2018
Quick and efficient and good
Robin E.
Vehicle Make : Kia
5 out of 5
12/9/2018
Great experience would use again if needed.
Alissa W.
Vehicle Make : Mercedes Benz
1 out of 5
12/7/2018
A) the original communicated puck up date was one day overdue, without letting me know. B) the initial cost was calculated wrong by a good 25% - if i woukd have gotten to an independent repair shop, i would have had to cover the extra cost (happenend now the 2nd time, so hard to believe, that it is an mistake) C) during instepction, a part is still broken and will need to be repaired - so far nobody reach out to me when this will be done, even afyer i contacted the representative (Paul Hoffman) So, no, the service is not good and in my opinion needs a lot of improvement. I will contact USAA today to discuss further steps this regards. With kind regards, Lars Koller ****-****-xxxx
Carla T.
Vehicle Make : Jeep
5 out of 5
12/7/2018
Happy with results and repairs done in a timely manner
Reuben B.
Vehicle Make : Nissan
5 out of 5
12/6/2018
Above and beyond. Not only was the repair done but the car looked brand new. Inside and out. My thanks.
Tacarla B.
Vehicle Make : Hyundai
5 out of 5
12/6/2018
I appreciate the thorough cleaning the team did on the inside and outside of my vehicle. The team also did a very good job with the repairs; my car looks good as new.
Michelle G.
Vehicle Make : Honda
5 out of 5
12/4/2018
Every from the initial appointment until I picked up my car was polite and personable. The staff helped me with getting my rental and kept me informed every step of the way.

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