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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 532 reviews 74%
4 star 116 reviews 16%
3 star 18 reviews 2%
2 star 22 reviews 3%
1 star 35 reviews 5%
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(All Vehicle Makes)
Joan L.
Vehicle Make : Hyundai
5 out of 5
1/6/2018
Great job
Alison C.
Vehicle Make : Honda
5 out of 5
1/6/2018
Great job, and thank you for cleaning the car!!!!
Jessica M.
Vehicle Make : Honda
5 out of 5
1/6/2018
Very communicative. Appreciated phone calls and text updates.
Shaun L.
Vehicle Make : Chevrolet
5 out of 5
1/6/2018
Edgar Vanterpool did a great job keeping up with communication on the progress of my vehicle. Any issue I had he resolved them very quickly. Big thanks to him and his team.
Jalen H.
Vehicle Make : Dodge
5 out of 5
12/31/2017
Great people and service. They got the job done in no time .
Lorraine H.
Vehicle Make : Kia
4 out of 5
12/31/2017
Thanks. For being so kind and caring calling and walking me though the process of fixing my car letting me know what parts you were putting on and making sure it was the right one. Thanks again for everything
Tara H.
Vehicle Make : Toyota
1 out of 5
12/28/2017
The work was fine but my experience was not. Having your car repaired is not a common occurnace. So explaining the process could go a long way in helping your customers set their expectations. Unmet expectations can kill a customer's experience. I got excited about the email notifications but I soon realized they weren't accurate. Again, unmet expectations. And when I picked up my vehicle and wasn't told the clear film could be applied, yet another unmet expectation. So even though my repairs were fine, I wouldn't recommend your business. There are too many places that do offer good customer service and good work.
Elzanie D.
Vehicle Make : Dodge
5 out of 5
12/23/2017
The repairs were excellent, all services was outstanding and most of the repairs were completed a week ahead of schedule.
Winifred D.
Vehicle Make : BMW
5 out of 5
12/22/2017
The work was done in a timely fashion; in fact it was faster than expected. I know the holidays are busy and I was very pleased to have exceptional service.
Kimberly T.
Vehicle Make : Nissan
5 out of 5
12/22/2017
Very pleased. Start to finish. Thank you
Jennie G.
Vehicle Make : Suzuki
5 out of 5
12/22/2017
Excellent service....and a warm friendly atmosphere in the presence of all the employees. ...Thanks for caring ????
Jacques And.
Vehicle Make : Chrysler
5 out of 5
12/21/2017
Great job from the team. Thank you to Gary Lowry for his assistance and regular updates.
Billy G.
Vehicle Make : Toyota
5 out of 5
12/21/2017
Steven was so nice to work with!
Lynette G.
Vehicle Make : Honda
3 out of 5
12/19/2017
Gary went above and beyond to help me by arranging to have the van inspected while it was there.
Sharesa M.
Vehicle Make : Volkswagen
5 out of 5
12/17/2017
Service was great. More communication would be helpful in terms of progression of repairs on the car
Jean D.
Vehicle Make : Chevrolet
5 out of 5
12/15/2017
All of the employees were very courteous and professional.
Matthew N.
Vehicle Make : Nissan
5 out of 5
12/7/2017
Steve was awesome! Did what he said he was gonna do and kept me informed during the entire process.
Jasmine F.
Vehicle Make : Chevrolet
5 out of 5
12/7/2017
My experience went very speedy and precise. Great service.
Rodney C.
Vehicle Make : Dodge
5 out of 5
12/7/2017
I truly appreciate how professional the team at Hendricks Collision Center were. Also how the team handle the entire process with my vehicle. Everything and anything that was done I was notified and that as well does not go unnoticed. Advise your team that the experience was none less than amazing! Thanks!
Robert W.
Vehicle Make : Chevrolet
4 out of 5
12/2/2017
Did a great job! Kept it a little longer than expected but wanted the work done right so that was OK.

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