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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 532 reviews 74%
4 star 116 reviews 16%
3 star 18 reviews 2%
2 star 22 reviews 3%
1 star 35 reviews 5%
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(All Vehicle Makes)
Ronald J.
Vehicle Make : Toyota
5 out of 5
5/15/2018
Jerod Faggart was exceptional with me. I appreciate him very much. Been very flexible with me.
Toscanella A.
Vehicle Make : Cadillac
5 out of 5
5/12/2018
Jared was great
Cathy I.
Vehicle Make : BMW
5 out of 5
5/12/2018
Mike was professional and helpful.
Sherry M.
Vehicle Make : Volkswagen
5 out of 5
5/2/2018
Timely communication and Enterprise on site for Car Rental worked really well
Claire R.
Vehicle Make : Toyota
5 out of 5
5/1/2018
Sorry but my husband drove me home from the hospital so all I can say I missed it, so thank you guys
Kevin B.
Vehicle Make : Dodge
5 out of 5
5/1/2018
I was a first time customer and treated very well by Jerod Faggart. Jerod kept me informed with periodic telephone updates & addressed my final concerns during delivery. Thank You!
Travis P.
Vehicle Make : Volkswagen
5 out of 5
5/1/2018
The timeliness and quality of work was spectacular. I can’t thank you guys enough for all you did!! The way my car was returned so clean both inside and out was very much appreciated as well. You guys and girls rock!!!
Moshi C.
Vehicle Make : Honda
5 out of 5
5/1/2018
The process was very easy going and stress free.
Sandra J.
Vehicle Make : Infiniti
5 out of 5
4/27/2018
My Rep was EXCELLENT and made me feel very comfortable with the whole process
James F.
Vehicle Make : Chevrolet
4 out of 5
4/26/2018
No problems!
Courtney L.
Vehicle Make : Kia
5 out of 5
4/25/2018
The Hendrick team has taken care of me and my car in an exemplary way since day ****!
Justice S.
Vehicle Make : Subaru
5 out of 5
4/23/2018
Promptness, Knowledge and Auto looks brand new. Thanks
Carmen C.
Vehicle Make : Honda
5 out of 5
4/20/2018
Keep it up!!! You all are awesome!
Sarun M.
Vehicle Make : Honda
4 out of 5
4/19/2018
Nick is awesome!
Tricia G.
Vehicle Make : Honda
2 out of 5
4/17/2018
I felt like I was dismissed. Nick was good but my overall experience from the start was not good. I probably would not recommend this place.
Charles W.
Vehicle Make : Kia
5 out of 5
4/16/2018
Highly professional service. Warm and friendly people.
Jordan D.
Vehicle Make : Honda
5 out of 5
4/12/2018
The work that was done on my vehicle was outstanding! I was shocked how well the work was and how nice the staff at the front desk and Gary both were
Sandra E.
Vehicle Make : Toyota
2 out of 5
4/10/2018
They do not check the car well prior to delivery. We are going to have to take it back again because there is something on the glass by the gauges that was not there prior to it being repaired. This will make our 4th trip back. Not happy with this experience which is too bad because we had a wonderful experience at Hendrick Toyota when we purchased the vehicle.
Natalie C.
Vehicle Make : Jeep
3 out of 5
4/10/2018
Jerrod is very helpful and excellent communicator. I hesitated to write completely satisfied because he did offer to quote a door ding while they were working on it but yeah I never heard anything back and it was not fixed although… That was not the reason we brought the car in for but it was something that was offered when we drop it off. Regarding the reason that we were there, I am completely satisfied
Susan D.
Vehicle Make : Toyota
4 out of 5
4/7/2018
This was such a great experience. I was kept so well informed through the process. Stan was absolutely outstanding. When we picked up the car in the pouring rain, he was kind enough to get a chamois to towel it off so we could fully inspect everything. And, the interior was even detailed. While I hope I don’t need a body shop in the future, I would return. And, I’ll gladly suggest Hendrick. I asked Stan for perfection and he delivered. Thank you! Susie Dralle

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