Southway Ford - Mac Haik

Repair was good.. However, I was called that my car was ready to pick up on a Friday. But was not ready till four days later. I changed my plans waiting. Adding more gas use to the rental that I had to pay for. The thing is don't call me say my vehicle is ready when it's not!!

Very thorough and knowledgeable and courteous It was a very good experience!

Overall I'm satisfied with the work perform on my vehicle, but your customer service leaves a lot to be desired. When we arrived to pick up our truck the receptionist was quick to help us and take our payment, it was when she paged the person that was helping us throughout this process, he never showed up to greet us and explain what was done to our truck or conduct a walk through. My wife and I waited outside for him and conducted our own inspection of the repairs. We were even blocked in for about 30 minutes by a vehicle transport unloading and still no one showed up. I even called a few times during this process and could never reach this person, do you all believe in voicemail. I've been a loyal Southway Ford Customer since 1996 when I purchase a Ford Explorer, if this is the way you treat loyal customers I would hate to see how first time customers are treated. We are greatly disappointed and hope this was a onetime occurrence and we were just the unlucky ones to experience this basic customer service skill. Thank You, R.Ortega

It is like the damage to my vehicle never happened. Loved it so much we sent my wife there to get work done on her vehicle. She fell in love all over again. Just like new.

Paul Hill was very helpful and kept me informed. His knowledge and courtesy is just a part of what makes Paul an outstanding professional. The mechanic Patrick was very diligent in getting my vehicle fixed as quickly as possible. Thanks for the great service.

everything was awesome

It took a little longer,Due to paint problems. The work done was good and I am satisfied .

Very friendly staff and extremely pleasurable experience

I love the fact that everything was all ready from the first time I pulled up to the time I picked up my vehicle. The gentleman from GEICO and the young lady with enterprise were very friendly and walked me through every detail. In my line of work customer service is the key in building relationship with your customer and these two people made me feel welcome from the beginning.

It was unbelievable as how fast your people repaired the damage on my vehicle. I will certainly refer South way Ford collision center to others. Great service!! Jim & Shawn my hat comes off to you guys.

I will recommend your business to my friends and family.

Good Job !!!!

My lights are not functioning properly for one .For two it's the wrong hitch. Three poor paint job on the quarter panel.

Repairs took too long. Bteakdown in communication when employer terminates an employee.

Great job!

Great service. I liked the daily text messages. It keep me in the loop with the progress of my car repairs. I would definitely recommend your facility to others.

I just noticed today, my automatic window up/down on the driver side door does not work now. The driver side door is the door that was serviced. I would like this addressed as soon as possible. Overall, what was supposed to be a four day job ended up taking ten business days. Lack of communication was evident, as no one called me throughout the process as promised, and the service ticket was not done right the first time. I went against my better judgement choosing Mac Haik over the dealership.

The work and paint on my truck is perfect cant even tell it was. Also the service and keeping me informed on the status was excellent . Thanks to all who worked on my truck.

Tell you repair staff to keep up the good work. Thank you again. Rick Mena

Excellent service! They did a great job.