Body Shop

Real Reviews From Verified Customers

Karen K.
Vehicle Make : Honda
5 out of 5
10/10/2024
Repairs were great. Car inside and out was perfect.
Christopher A.
Vehicle Make : Jeep
4 out of 5
6/3/2024
The Al Serr team was very open during the repair process by providing me with a weekly - or more frequent - update. One other note - While the damage was originally determined to be a body issue, I appreciated service department's willingness to assess the sensors and determine if the vehicle was drivable while we waited for the arrival of the damaged parts.
Brian H.
Vehicle Make : Chevrolet
4 out of 5
3/28/2024
The hail damage to my Trax was repaired and it looks like new again. :-)
Angela D.
Vehicle Make : Volkswagen
2 out of 5
3/15/2024
The end result was to have my vehicle properly repaired by trusted body shop/technicians. My driver door still does not close correctly 100% however not enough for me to take more time off work to get it “tweaked” again. Clearer & nicer toned communication from the body shop or even a text throughout the process would have been greatly appreciated and comforting. I was able to speak with a manager, TJ, albeit he was not the body shop manager, he was very professional and helpful. Not saying it was a horrible experience but also not saying it was great and I am 100% satisfied.
Jennifer M.
Vehicle Make : Subaru
5 out of 5
3/14/2024
My vehicles body work looked great and really appreciated the interior cleaning you provided.
Pamela B.
Vehicle Make : Jeep
5 out of 5
3/11/2024
Thank you,the job was well done, I will be coming here from now on.
Michael B.
Vehicle Make : Chevrolet
2 out of 5
2/16/2024
We waited to long to get my car Fixed! 1day less than a month!! The parts were forgot to be ordered ! I had to call and remind them to order the parts!! And they had to put a recycled headlight on my new Car! The work was very good, but the timely manner that it took from the time I got the estimate was not satisfactory!! Probably will not be returning for body work at Al Serra
Jerry R.
Vehicle Make : Cadillac
5 out of 5
1/5/2024
excellent service
Karen P.
Vehicle Make : Chevrolet
5 out of 5
12/10/2023
Looks great
Prezza L.
Vehicle Make : Chevrolet
5 out of 5
10/25/2023
I appreciate the people who worked on my car. Job well done.
Louvella M.
Vehicle Make : Honda
5 out of 5
8/6/2023
Service experience was great from beginning to end!!!
J C.
Vehicle Make : Cadillac
5 out of 5
5/27/2023
Fast and efficient
Richard F.
Vehicle Make : Jeep
5 out of 5
5/22/2023
I will recommend Al Serra to anyone thanks for the good job
Janet M.
Vehicle Make : Subaru
5 out of 5
2/27/2023
Staff were highly professional and responsive. Really great to work with!
Vollie H.
Vehicle Make : Jeep
2 out of 5
1/30/2023
You had my jeep , I thought to long, and I had to call to get an update for a reason in the long delay. Eventually I received some communication. Everyone I dealt with was kind and the job was done very well.
Nobuko C.
Vehicle Make : Chrysler
4 out of 5
1/21/2023
The job was well done. Thank you. I have a comment. In this case, I had to wait two weeks to get an estimate. It was a way too long waiting period. While I appreciate your efforts, there must be some room to improve this process.
Norman I.
Vehicle Make : Jeep
1 out of 5
1/6/2023
Was told vehicle was ready for delivery; upon inspection the door jam work was not completed and I had to wait another 4 days for work to be completed
James K.
Vehicle Make : Ram
4 out of 5
11/27/2022
It was done ahead of time and clean with no defects
John M.
Vehicle Make : GMC
1 out of 5
11/20/2022
No end in sight. Waiting for a tailpipe. Then it might take another 3 weeks. I even had to pay my $500.00 deductable without a finished job.
Clyde S.
Vehicle Make : Honda
2 out of 5
10/30/2022
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