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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 1040 reviews 81%
4 star 167 reviews 13%
3 star 24 reviews 2%
2 star 30 reviews 2%
1 star 23 reviews 2%
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(All Vehicle Makes)
Diep T.
Vehicle Make : Honda
4 out of 5
2/22/2018
Only can say. Excellent
William H.
Vehicle Make : Hyundai
5 out of 5
2/22/2018
Good communication the whole time. Very satisfied with work
Cathy N.
Vehicle Make : Acura
5 out of 5
2/22/2018
Gross and Son finished the bodywork on my car more quickly than I expected and I got my car back looking like new on the outside and detailed on the inside. We hope to be accident-free in the future, but if we do need any repairs we will definitely use Gross and son.
Susan J.
Vehicle Make : Saturn
5 out of 5
2/21/2018
Super nice and competent staff from the secretaries to the mechanics.
Chris H.
Vehicle Make : Toyota
4 out of 5
2/20/2018
Everyone was great. From the Kristie up front, to Bill who managed my repair, I was treated like family. Wouldn’t take my vehicle anywhere else.
Demetrice P.
Vehicle Make : Toyota
4 out of 5
2/17/2018
Very satisfied, except the car is making a ofdd sound when driving 65 to 70.
Christina M.
Vehicle Make : Hyundai
4 out of 5
2/17/2018
Thanks so much for making a not so happy time in someone's life (car repairs) such a hassle free experience! Julie and Tommy are excellent at their jobs, as is the entire Gross and Son Body Shop! While we never want to find ourselves in a wreck , we are glad to have you to fix our vehicles!
Jayna M.
Vehicle Make : Nissan
5 out of 5
2/17/2018
As always your staff was very friendly and great to work with through this unfortunate accident. I love the way I was kept updated through text and you couldn’t have a nicer person at your front desk like Julie. An overall wonderful experience and I would definitely recommend your company to anyone. Thank you for a job well done. Jayna M
Marie D.
Vehicle Make : Nissan
5 out of 5
2/16/2018
Julie is the best and they definitely made my whole experience easy
Megan P.
Vehicle Make : Hyundai
5 out of 5
2/16/2018
We appreciated the quick turn around time and the fact that the technician took the time and walked us out to the car and showed us his work!
Kenneth K.
Vehicle Make : Toyota
5 out of 5
2/15/2018
Best body repair experience ever! 5 stars!
Pauline J.
Vehicle Make : Chevrolet
5 out of 5
2/14/2018
Thanks for everything
Beverley H.
Vehicle Make : Kia
1 out of 5
2/14/2018
The paint doesn't match, but Steve was very concerned about my satisfaction and right away spoke with the GEICO adjuster to seek authorization to blend the quarter panels with the new paint on the bumper and rear door. I'm still waiting to hear back about the approval...
Robin B.
Vehicle Make : Mazda
5 out of 5
2/10/2018
Very pleased with outcome, very professional and great to deal with!
Donna E.
Vehicle Make : Honda
5 out of 5
2/9/2018
Excellent job!
Daynell N.
Vehicle Make : Honda
4 out of 5
2/9/2018
Very grsteful. Liked your waiting area, and lovely staff. Will recommend
Cheryl D.
Vehicle Make : Chevrolet
5 out of 5
2/9/2018
Very good work friendly and keeps you informed.
Monique L.
Vehicle Make : Kia
5 out of 5
2/8/2018
Everyone was very courteous and very professional
Paul F.
Vehicle Make : Cadillac
5 out of 5
2/8/2018
Great service! Beautiful interior detail as well. Second time using this shop. Highly recommended.
Gary T.
Vehicle Make : Chevrolet
5 out of 5
2/3/2018
Great job and very friendly staff

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