1stCertified Collision Center - Hemet

I'm satisfied with the work done to the front damage on my car and the service is friendly, but there is a chip of paint on the rear bumper. I am aware the paint was chipped before. I was told that as a courtesy, it would be painted over, but it wasn't. Instead, the chip is clearly much larger than it was prior to repairs. It appears to have gotten worse while in the care of the body shop. This is the second time I brought my car here for repairs and it looks as if someone worsened the previous damage in the same place. (Over a year ago, a similar incident occurred where the chip was worse after I got my car. I was told there was already a mark in that place, so nothing could be done about it.) I understand the chip was already there to begin with, so 1st Certified Collision was under no obligation to repair it, but there is absolutely no reason as to why it should have gotten bigger and returned to me in a worse condition.

Completely satisfied with the repairs

Very well organized and professional.

Excellent customer service. Lexi walked me through this stressful time and I had no worries. Shannon and Veronica were excellent and incredibly helpful. My vehicle looks great. I will use this business again if I need to

They did a awesome job on my car and had it done over a week early.

Very quick to reply and keep us informed

They did a great job

The receptionist was very organized friendly and professional.Appreciated the way she ran the front end. Very impressed with her. Albert was also very professional and friendly. He listened to our needs very patiently and acted accordingly. He returned our calls and kept us informed on the progress of our repair. Very satisfied with our experience. Thank you.

Great service recommendation

The employees are super friendly and helpful. It would make things easier if they took checks. Also, if they won't take a check it would be appreciated if on the call to pick up my car they would've reminded me. That was my only bad thing.

The job was done fast more than we though.

Fast and clean

I liked the constant communication on the progress of my vehicle and the timely turnaround to get the car completed. Very thorough and great job repairing the car!

Really happy with your customer service, the young lady's name is Lexi and she was very helpful and informative. Lexi was very knowledgeable about the work being done to my car and I appreciated that.

Thanks. Thourough job; high integrity workmanship I've come to depend upon.????????????

Twice a customer. ...twice satisfied....thanks to Mr. Cava...

Excellent job was done.in a timely manner

Very pleased with the service to help me out in a stressful situation

Great service great staff. Car was done before date expected. Work done was great

Great job!! Nice staff and thorough job! Thank you! Annie and Derek Jindra