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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 76 reviews 79%
4 star 15 reviews 16%
3 star 1 reviews 1%
2 star 1 reviews 1%
1 star 3 reviews 3%
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(All Vehicle Makes)
Harper W.
Vehicle Make : Volkswagen
5 out of 5
9/1/2024
Brian and Stacie were amazing, had a great experience.
Louise D.
Vehicle Make : Chevrolet
5 out of 5
8/26/2024
friendly folks and very good at communicating and keeping us up todate on the progress...
Frank M.
Vehicle Make : Chevrolet
5 out of 5
6/28/2024
The communication was outstanding. Very friendly staff. Excellent quality
Dianna B.
Vehicle Make : Chevrolet
5 out of 5
5/19/2024
My pickup looks like new and I’m very pleased with the work you’ve done!
Ryan K.
Vehicle Make : Ford
5 out of 5
12/30/2023
Great service all round
Gerald M.
Vehicle Make : Chevrolet
5 out of 5
12/30/2023
Stacie and crew were as professional as any staff could be.
Martha G.
Vehicle Make : Chevrolet
4 out of 5
12/9/2023
YOU ROCK, STACY!
Eleanor S.
Vehicle Make : Toyota
4 out of 5
9/2/2023
Stacie and Erik went above and beyond the call of duty and crushed it!!!
Corinne Y.
Vehicle Make : Subaru
5 out of 5
8/21/2022
Appreciate the communication throughout the process and delays with our insurance company, the process was beautifully smooth and much appreciate!
Brian J.
Vehicle Make : Honda
4 out of 5
2/10/2022
Thank you to everyone from the Front office to the back. I appreciate you!
Terry J.
Vehicle Make : Honda
1 out of 5
2/7/2022
Had to bring car back to have the wheel replaced which was missed the first time it was in for repair.
Lori C.
Vehicle Make : Honda
5 out of 5
2/2/2022
I can’t even tell that my car was damaged, the job was so good. Thanks so much!!!
Eric M.
Vehicle Make : Toyota
1 out of 5
1/22/2022
The body work itself was flawless. However, I was not informed as the estimate changed, so I was surprised by the final bill and had to speak with the Gen'l Manager about it. I assume the VIN number database didn't capture the paint option associated with my vehicle. Also, the shop's final inspection failed to detect that the the front turn indicators located in the bumper were not connected properly and failed to function. This was addressed expeditiously when I returned to the shop later in the day of pickup. I would use the shop again.
James G.
Vehicle Make : Chevrolet
5 out of 5
11/7/2021
Matt and Brian very helpful!
James R.
Vehicle Make : Dodge
5 out of 5
10/16/2021
Truck was finished ahead of schedule. The repair looks perfect. I would recommend lithia to anyone and everyone. Thanks for a job well done!
George S.
Vehicle Make : Ram
4 out of 5
7/31/2021
Work on vehicle satisfied, disappointed about estimator turn over
Bruce O.
Vehicle Make : Toyota
5 out of 5
7/27/2021
On time. Car looks fantastic. Will highly recommended!! Amber was always so helpful and professional!
Jesse K.
Vehicle Make : DODGE
5 out of 5
10/14/2019
They did a great job and were timely about it
STEPHANIE N.
Vehicle Make : VOLKSWAGEN
5 out of 5
9/27/2019
I loved the daily updates via text!! The office personnel and appraiser were friendly and professional. The car was fixed quickly as well. The best part was how clean my car was and how wonderful the repairs looked when I received it back.
STEVEN K.
Vehicle Make : HONDA
4 out of 5
8/22/2019
I was shaken after a car accident and I was met with prompt, friendly and superb service. They made the process easy and turned a stressful situation into a manageable one. I felt confidence immediately that I was in good hands and my car would be repaired by a top notch and professional team. I could not recommend the team at Lithia led by Joel highly enough and will be telling others of the excellent service I received by everyone.

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