Jerry J.
Vehicle Make : Dodge
Just wish I pointed out the hood thing that hold it up were replaced. My bad, bit yes happy I got it back very timely. Thx , Jennifer **** was awesome.
Megan B.
Vehicle Make : Mazda
I was very happy with the customer service and I especially like the e-mail updates.
Craig R.
Vehicle Make : Mercedes
Part of the car was not assembled and was left in the trunk. I had to return and have it installed.
Ignatius L.
Vehicle Make : Honda
The repair was not complete. A large part underneath the bumper is missing.it is so inconvenient for me to bring this car back .
Michael S.
Vehicle Make : Toyota
Jennifer Guerrero was my contact person. She answered every question promptly and with courtesy. The work on my car looks terrific. Very satisfied in all respects!
Douglas L.
Vehicle Make : BMW
First of all I felt the service was exceptional. Secondly the bodywork appears to be flawless. However there was a lack of communication between your Canoga Park in Westlake office we had ordered replacement of windshield glass all approved by my insurance company. And that never happened. you have the car for approximately one month, this should not of been missed. And I've never had car repairs take so long before.
Edward S.
Vehicle Make : Lexus
Took a little longer than anticipated, but, all in all very good work and customer service.
Martin C.
Vehicle Make : Oldsmobile
Alignment of door out of wack
Door lock not functioning
These items should have been checked before I got the car
Janet S.
Vehicle Make : Chrysler
I was charged for things that were not done. I have contacted both my insurance agent as well as my Cook's rep and was requesting to f/u with manager to find out what I need to do. No response from insurance agent and just an email from your rep with an invoice attached from the Tireman. I already know that I was charged for tires but I did not receive them. The tires on my car are worn more than the one's that got damaged.
Stewart T.
Vehicle Make : Infiniti
You lost my key fob and I haven't been notified
As to when the replacement will be in
Russell K.
Vehicle Make : BMW
Awesome
Alexandra D.
Vehicle Make : Volkswagen
The accident on my 2016 VW GTI was due to a double mechanical failure that would NOT have been discovered had not Cook's Collision been so thorough and listened to me about my concern. Both the Canoga Park and Westlake Village offices were VERY professional, supportive and performed EXCELLENT work. The car was new when they received it and it's better than new now!
Thank you Cook's!!!
Alexandra
Linda V.
Vehicle Make : Cadillac
Awesome,treated with respect the whole outcome was wonderful.Omar,Krystal and pator were great.i will definitely recommend this body shop to all,Thankyou for everything.
Lou W.
Vehicle Make : Mercedes
I appreciated the personal service and regular updates.
Elizabeth S.
Vehicle Make : Lexus
Everything was great. Thanks to all.
Byron H.
Vehicle Make : Ford
Awesome, nice office staff and excellent service. Manager was available by cell phone for any questions!! Really great service!! And my Fusion looks like new.
Thanks Westlake Cooks, ownership should be proud.
Byron H
Joanne G.
Vehicle Make : Lexus
Very disorganized and did not follow through and the biggest thing the work was not done right and I have to take my car back to have it fixed
Kent D.
Vehicle Make : Mazda
Chris, Crystal and Luis were professional and efficient. The repairs were beautifully completed. I appreciate the email update system. This prevented me from thinking that you had forgotten about me and kept me updated of repair completion. I will definitely use your company in the future.
Priscilla C.
Vehicle Make : Honda
All was perfect
Robert M.
Vehicle Make : Infiniti
Fast,efficient with excellent communication
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