Cooks Collision Of Vacaville

I am completely satisfied your staff is excellent... From the front desk to the adjuster Teresa; you guys are the best. Happy holidays

My service advisor kept me properly updated on my car’s status throughout the repair process. She also made me feel welcomed and had an extremely positive attitude. 10/10 I would come back because of her alone. The repair also looks factory, so no complaints can be said about the service I have received.

good communication. Excellent work

The work that was done was ok but within 24hrs of receiving my vehicle back there was a major mexhanical issue with my car that was not there prior to bring my car in. I am unsure if something happened during the repair of my vehicle

Thank you for keeping us updated on the changes and regularly making a personal (by phone) contact to let us know how things are progressing.

I was happy to hear about the email notification system and it was nice to know how my car was on track. However, the email notification was inaccurate. I got an email the day before they saying my car would be ready the next day which was the promised date and I wasted my time driving down to the shop since it wasn’t even ready. Not only that, I wasn’t my time twice going down to the shop since no one ever called saying the work on my car would take a little longer then expected. In fact, I was dropped off my car October 23 and the promised date was October 26 but they ended up losing the parts to my car. So the new promised date was November 10 and I just got my car back last Friday November 17. On top of that the mechanics did a poor job repairing my car since the bumper was not perfectly aligned to the body of the car. Poor customer service and poor mechanic work. Now I’m stuck having to take my car back for them to fix it again.

Very thankful for the service 5comment that my service airbag lite is a front sensor problem. But was unable to diagnose my drivetrain shift issue. Will need to take my vehicle to another source to diagnose. My vehicle didn't have shift problems prior to accident must now most take to outside source to diagnose

Highly satisfied

The daily updates from Carrie and email were greatly appreciated! Professional staff!

You all made it a very stress free time. My car looks brand new . Thanks

Your awesome. Everyone there is so professional and very customer orientated .The work performed was great an very affordable. Thank you all. I will always recommend you to friends.

Best experience I’ve had, I was always updated on the progress of my vehicle. I was told a certain day it was to be ready and they kept their word. Excellent service. Thank you

All staff are knowledgeable and helpful. They answered my questions and responded to my concerns in a professional and friendly manner. I would highly recommend that others use their services when necessary.

The best customer service ever! The work was impeccable. I feel like I have a brand new car. The frequent updates were really nice. Everybody was very pleasant and I would highly recommend Cook's Collision! Thank you everyone!

I was very impressed with the timeliness and professionalism that Cook's displayed. I received updates almost every other day and got my car back 6 days early! I greatly appreciate the team that made that happen!

Carrie was so great about keeping me posted on my car. I never once worried about it. I knew exactly what was going on. I was very excited when she told me it would be ready early. Thank you Cooks Collision!!!! Fabulous job!!!!

Great service from administration to service dept. Very happy with repair.

The car looked better than when we first bought it

Appreciate the care and handling from Cooks Collision Vacaville Thank You

I am a three-time repeat customer, and I have been completely satisfied with the service from start to finish!!! Carrie, Theresa, Tyler, office staff and mechanics have been professional and friendly each time!!! The Cooks Collision Team is AWESOME and I would refer my family and friends to get their vehicles repaired at your business!!! Very Grateful and Appreciative!