Ray F.
Vehicle Make : Lexus
Excellent service and communications.
Eilene Nga.
Vehicle Make : Toyota
Perfect service and perfect people to work with. Will come back for future repair work. Thanks.
Edward S.
Vehicle Make : Volvo
The paperwork was a bit slow as communication between Cooks and my insurance company took a bit too much follow up on my part. It was finally completed. The work itself on the car was top quality.
Kathleen G.
Vehicle Make : Subaru
I've provided comments previously via other survey. Repairs and time to completion were great. Keeping track of my car not so great, though USAA 's roadside assist company and their subcontractor towing company bear the bulk of responsibility by dumping my car at the wrong Cook's facility and thereby 'losing' the car for a day.
Alexander F.
Vehicle Make : Lexus
Well done
Valli J.
Vehicle Make : Lexus
Everything was great!
John M.
Vehicle Make : Toyota
Wellndonevwork and constant communication about progress. Delivered on time.
Nette M.
Vehicle Make : Toyota
Thanks for your service. Very pleased
Imelda B.
Vehicle Make : Toyota
Great experience. I got my car back a lot sooner than I anticipated. The work performed was excellent
Raymond B.
Vehicle Make : Ford
I would be more than happy to tell my friends & family they can count on you if your services are ever needed by them.
Alberto M.
Vehicle Make : BMW
Awesome service! Love the text updates ! Thank You.
Jill S.
Vehicle Make : Jeep
I loved the fact that they would text me and email me updates and pictures of my car! I loved that they detailed my car and great customer service!
Nigel E.
Vehicle Make : Chevrolet
Door lock not working. Broken trim. Suspension noisey
Daniel Z.
Vehicle Make : Lexus
Your services are awesome. It's beyond of my expectations. Thanks a lot.
Michael R.
Vehicle Make : Toyota
Did a good job
Sandra S.
Vehicle Make : Dodge
Melissa was excellent. She has very good communication skills. I particularly like your system of texting updates and keeping everyone updated. We had a slight problem when the car was delivered that a button turning of the AWD had been pushed when detailing was done and I could not drive the car, they quickly found the issue and resolved it - very good service!
William D.
Vehicle Make : Honda
The car looks great. Thank you.
Pam W.
Vehicle Make : Hyundai
Melissa Baptists was exceptional. She kept me updated on every step of my repair. She was also very professional and pleasant and relieved all the stress of my auto repair experience.
Nicole R.
Vehicle Make : BMW
Great service all around
Cwo****.
Vehicle Make : Mazda
James, the service rep. Kept my updated as to the status of my repairs and called me when it was ready. Thanks James.
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