Lisa M.
Vehicle Make : Toyota
The experience from start to finish was amazingly easy. Would recommend this to others. Very professional and the employees were great including enterprise. Thank you.
Eugene C.
Vehicle Make : Acura
My original estimator missed the damage on the passenger door and the lower body of the car causing me to have to bring car back for further repair. This is an undue unconvinced. She also never communicated with me regarding progress. Never heard from her again. In fact another estimator had to take up her slack. The random text updating my repair were totally random and had no correlation to the actual repair schedule.
Kara K.
Vehicle Make : Honda
Wonderful job on my Honda! Quick, friendly service and I loved getting the text updates on the progress! I'd definitely recommend Cook's in San Ramon to anyone. Thanks again!
Kristine C.
Vehicle Make : Ford
Throughly happy with the whole process from start to finish! Great staff from the minute I entered your facility till I picked my car up I was kept well informed and all my questions were answered promptly. Car looks great!! Would recommend you all highly to anyone. That Melissa Baptista was just a joy to work with and made me feel very comfortable and in good hands, thank you all for the great service!
John S.
Vehicle Make : Lexus
Everyone was exceptional. Melissa was great.
Timothy K.
Vehicle Make : Ford
Briana was very professional and efficient
Stephen W.
Vehicle Make : Buick
Prompt repair at a fair price. Front office very friendly and extremely helpful. You get all of my future repair business. (Hopefully I won't be s frequent customer ). ????
Andy M.
Vehicle Make : BMW
Melissa did a great job keeping me informed and in the loop.
Chris W.
Vehicle Make : Subaru
Great service and updates through the process.
Michael P.
Vehicle Make : BMW
follow up and feedback is great - the best I have seen in your industry. I will definitely be back if I have the need.
Frank H.
Vehicle Make : Infiniti
Very professional service!!
You under promised & over delivered????????
Brian D.
Vehicle Make : Toyota
What a totally amazing experience... All companies should have this kind of customer service!!!!
Gina L.
Vehicle Make : Honda
Briana was amazing!!
Manoj B.
Vehicle Make : Volvo
Excellent appraiser. She was with me for the entire process.
William G.
Vehicle Make : Jeep
Brianna Carr is exceptional!
**** M.
Vehicle Make : Honda
James and Briana were the consumate professionals. They kept me informed every step of the way - answered all my questions - and the car looks great. I will recommend Cook's in the future.
V/r
Tj
Peter B.
Vehicle Make : Mercedes
You guys are the best.
Doug C.
Vehicle Make : Cadillac
Krystal was helpful and friendly. Repairs were made quickly. They handled my rental return which was very much appreciated.
Scott M.
Vehicle Make : Chevrolet
Professional, friendly and great from day ****!!!
Eileen O.
Vehicle Make : Saturn
Excellent work and loved the clean car!
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