Service King The Colony

My car seemed to have skipped the Quality Assurance department all together. My car had several very noticeable issues. Overall very sloppy job. I still do not have my car back nearly a month later. Very very disappointed.

Michael **** was being extremely helpful and understanding. The job was done beyond my expectation.

They were fast and the work was good, now can they stop the hail storms???

Customer service was absolutely terrible. When I picked up my car it wasnt washed I had to wait an hour for them to wash it and when they gave it to me my seats were terribly nasty and I was told it was brought in like that and i know it wasnt. I was told it would take three days for my repairs and they had my car a month and four days. The worse experience ever.

In the beginning off the drop everything was good, i was very satisfied everything was very smooth and with good customer service, even if i never recive a call from service king from the first couple off days i just got text message on the updatesoff the vehicle, they told me it was going to take a week for the repair, i said ok not a big deal only to repair a headlight, a sensor and a bumper, but that's ok they are not a Mercedes Dealership and they have to wait for the parts of the vehicle. Almost 2 week lates i have to call everyday to get an updated after the week because the advisor never call me only once, i try to pick up my vehicle the first time and it was done incorrect gap in the ligth and bumper, told them what when wrong for them to fix it, another day pass without a call from service king, i have to call my insurance advisor for him to give me an updated, when yesterday 5/16/17 to pick up my car and still done incorrect, a gap between the grille and the bumper was done incorrectly, plus the hood sensor was not replace like i told them from the beginning. It was my first time in that collision repair and hope it will be the last. Thanks God that the Manager got involved the last couple off days.

Thank you, it was a very easy, pleasant experience. Joan

This is my third or fourth time. always pleased. Always great job.

Michael **** was excellent at keeping us updated on our status. Repairs were well executed. Completely satisfied and will use this location again.

Much below my expectation. Although the Customer Service Rep was adequate

They did excellent repair work on my car.

Car was not finished on time and dashboard was destroyed. Very disappointing.

My repair took more than 30 days for hail repair. I was told several times that my vehicle would be ready but it was pushed back. I did not fully trust the work done on my vehicle.

Very well done! I 'd like to recommend your service to all my friends, and thank you very much!

I called 3 times but noone answered mycalls.

My service has not been completed yet. In addition, they moved my car to another Service King store, and I was told I would receive a call from the new location manager yesterday. I have not received a call yet.

Thanks for completing the repairs to our Pathfinder well ahead of the estimated date. We really appreciate your staff's commitment to doing their job above and beyond expectations.

I did not get any updates unless I called after several days. The truck was not clean it still had glue from the windshield install on the doors and the windshield was not clean. I felt like a second class citizen for not having Geico insurance.

TERRIBLE service. No communication or follow through. When I did finally receive calls information was inaccurate. i.e. being told my car was ready for pick up (after several days of being told it was in quality control and being washed) only to find out it was NOT ready and the paint wasn't even done. Will never refer a sole to your org.

Everyone was great from drop off to completion!!

Repairs we're fine, service was horrible. My service advisor took a few days off in the middle of my repairs and no one took over his responsibilities. My vehicle was promised on Friday and at 5:45 pm on Thursday I received a text it would not be ready until the NEXT Friday. After finding out this was a handicapped vehicle that was my brother's only transport (of which I had apprised them since 5 days before I left it for repairs), the General Manager calls and tells me they have expedited it and it would definitely be ready on Saturday. After waiting patiently for a call that it was done, I finally called at ****:00 pm only to find they had closed at noon and no one even called me. (My service advisor informed me that, due to the recent hail storm, his location was working 7 days a week from 7am-7pm). My service advisor came back to work in Monday and I didn't hear anything so again I called at 2 pm and learned that it was finally ready. Several people dropped the ****, includinng the General Manager. Service King is always bragging about their customer service--not true at all in this instance. Highly disappointed.