Diana T.
Vehicle Make : Honda
I appreciated the frequent communication and updates! The car looks terrific!
Elaine V.
Vehicle Make : Lexus
Dolcey Selke made sure I understood the process and charges. Not only was she professional and thorough, but cery caring- concerned with meeing my every need for information and ensuringmy car was readly timely. And the workmanship of the repair team was excellent.
Joel M.
Vehicle Make : Audi
Car looks great! Delivered on time and appreciated the regular updates. Being able to drop off the rental car at Cooks was very convenient as well. Dolcey was friendly and professional throughout. I will recommend Cooks and can see why my Audi dealership did as well!
Deborah H.
Vehicle Make : Toyota
THE BEST IN THE WEST
Magen W.
Vehicle Make : Jeep
So far, my vehicle seems to be driving very well. Thank you for washing it too. My only suggestion would be to keep the customer in the loop a little more. I would have even appreciated like a daily text message saying that you're still working on it and maybe give me an idea of where you're at in the process.
Valerie B.
Vehicle Make : Dodge
We give the email communications with us, both automated updated and personalized with Dolcey, to be helpful and timely. This was while we were out of state for vacation.
Best of all, our vehicle was teady today, Monday, July 31st, two days ahead of the estimated promised date of August 2nd.
Thank you Cooks Collision.
The Blackburn Family
By the way, do you guys still allow customer to return in a month for a detailed wash?
Fred L.
Vehicle Make : Volvo
I requested Cooks Collision as my preferred repair facility based on a previous experience with this location. Once again, the service was excellent and the bumper and headlight look fantastic. Special thanks to my Estimator, Dolcey Selke, who was very efficient in walking me through the entire repair process, and keeping me informed by E-mail and phone of the status throughout. Also thanks to Christy, the receptionist, who was always cheerful, courteous, and helpful to both me and other customer interactions that I witnessed. Cooks Collision is a first class operation, and I would recommend your facility to my friends and family should the need arise.
Katherine S.
Vehicle Make : Acura
Even though it took a little longer to get my car fixed (due to the very hot heat wave we had), I was very satisfied with the repair work and customer service, both with Dolcey and Kristy (front desk).
Mark T.
Vehicle Make : Kia
Dolcey did a great job of keeping us informed on the progress of the repair. Thank you.
Rhodelio M.
Vehicle Make : BMW
Thank you for the job well done, my car was fixed in a timely manner...Thank you!
Lisseth L.
Vehicle Make : Honda
Appreciated the help from Darcy(sorry if im spelling the name wrong) I appreciated the updates on my vehicle. The repair was amazing..I understand used parts were used however they made sure quality was there and if not they went with the original parts. Thank you
Amy G.
Vehicle Make : Mazda
Great job for on time completion even with the snag regarding the after market parts.
Elizabeth W.
Vehicle Make : Honda
great service and my car looks great
Debra L.
Vehicle Make : Lexus
Dolcey was great, went out of her way to explore other repair options, eventually we went with a replacement bumper rather than repair because through her footwork she was able to get Lexus to price-match a refurb with a factory new item.
Fernando L.
Vehicle Make : Toyota
Very friendly staff. Easy to get updates on the status of my repairs. Good at making sure all the details were understood.
Bender D.
Vehicle Make : Ford
Dolcey Selke was an excellent representative for Cooks Collision. We appreciated her professionalism, knowledge, and assistance with this repair.
Ivan R.
Vehicle Make : Chevrolet
IThe service I was given was courteous and timely. The repair work on my car looks great.
James P.
Vehicle Make : Cadillac
Dolcey was outstanding. She kept me apprised every step of the way. I was very pleased with the job that was done fixing my car. I was very pleased with the quality of work done on my car. Dolcey took in my rental car with Enterprise and had the receptionist check it in. The whole process was done as promised and the work that was done was guaranteed and done right.
**** B.
Vehicle Make : Jeep
Friendly service. Dolcey went out of her way to explain everything that was happening. I was kept fully informed by phone and email of the status of my repairs. I am very satisfied with the repair work.
Gerald P.
Vehicle Make : Honda
Very good and thorough communication. Very much appreciated.
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