Cooks Collision - El Dorado Hills

Very professional, thorough, with excellent repair work done. Good communication throughout. I was very pleased.

Job well done. I was kept informed of the services/repairs needed and expected date of completion. Thank you.

The staff was professional and efficient in completing the repair. Alan Rathbun is definitely an asset to your company. He provided service beyond expectation.

All done well. Thanks

I have no complaints about the actual work performed on my vehicle. My vehicle looks brand new and was returned to me in perfect condition. Everyone I spoke with at the El Dorado Hills office was very friendly; however, there was a lack of proactive communication regarding the status and delivery date of my vehicle. When the initial estimate was completed, I received an estimated delivery date of 2 weeks. My husband called the day before the first estimated delivery date only to be told that the repairs were not complete and the delivery date needed to be pushed out. This happened several more times during the 45 days my vehicle was at Cooks. I would occasionally receive a vague text message update shortly followed by an automated email stating a I had a new delivery window. I called the shop asking for an update on several occasions only to be given what seemed like contradictory updates (e.g. The vehicle still need to be painted, except I was told the week prior that it had already been painted and just needed to be reassembled). I understand that delays happen - everyone is busy, parts are delayed, bumpers are accidentally scratched (which apparently happened to my vehicle during reassembly). As your customer, I only ask to be kept informed and given truthful updates when delays occur so I am not left feeling ignored and forgotten. I have already provided this feedback to Andrew, the manager of the El Dorado Hills location, so there is no need for another Cooks representative to contact me. Thank you.

Dana was a joy to work with

Dana was fantastic! Great communication as my car was being repaired.

Dana Zelenka was very helpful and courteous. Thank you!

I am very impressed with the staff I interacted with, especially Lance.

Most of all I appreciated Lance's willingness to give me quick calls updating me on the progress. That's a difference maker.

GJ!

Staff made this experience very easy and did a great job fixing my truck!

From checking my car in to the day you delivered my car to me, I was impressed with Cooks Collision! Thank you for you amazing service!

Well organized process. Friendly staff.

I'm very happy and satisfied with my repairs. Cooks does an excellent job and has fantastic customer service!!

Dana was very thorough and great! Great work.

I will absolutely pass on how pleased I am with the quality of you teams repair work, and the professionalism of your management and staff. Their pleasant attitude and clear communication made being without my car much less stressful. Thank you! Lt Douglas and Dr Linda Conklin

Good updates on progress and ready when promised

Excellent work and courteous,friendly service.

Upon the initial call and pick up of the vehicle there were obvious quality control issues that should have been caught before attempting to close out the repairs.