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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 753 reviews 67%
4 star 94 reviews 8%
3 star 172 reviews 15%
2 star 46 reviews 4%
1 star 61 reviews 5%
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(All Vehicle Makes)
Steve L.
Vehicle Make : Toyota
5 out of 5
9/22/2018
Stacie & Tim were good to work with
Teresa L.
Vehicle Make : Volkswagen
1 out of 5
9/22/2018
Once I picked up my car I tried to turn on my blind Side and rear sensors and received an error message
Gail T.
Vehicle Make : Honda
1 out of 5
9/21/2018
It took days longer than expected. They lost my key and that delayed it until they could get another fob and have it programmed. The communication was terrible. My calls were not returned, I was not called with info as promised, and although I signed up for text updates I got none until it was done.
Faith C.
Vehicle Make : Acura
5 out of 5
9/19/2018
The staff was very helpful in assisting me. They did a good job texting me to communicate how the repairs were progressing.
Maren S.
Vehicle Make : Hyundai
4 out of 5
9/18/2018
Greatly appreciated your customer service. This has been a frustrating experience and working with you was the bright light. Thank you for the regular updates and your kindness. I will definitely recommend you to others.
Eugene T.
Vehicle Make : Jaguar
1 out of 5
9/18/2018
Problems delayed completion of repairs and I found the delay inexcusable an unacceptable .
Shannon R.
Vehicle Make : Mercedes Benz
4 out of 5
9/15/2018
Staff was very courteous and efficient. The parts were replaced and the car looks good as new! I couldn’t be happier!
Anthony M.
Vehicle Make : Chevrolet
2 out of 5
9/12/2018
The repair doesn’t look exactly like the non-repaired side. Close, but not an exact match.
Elden F.
Vehicle Make : Acura
5 out of 5
9/8/2018
Everyone very helpful and friendly, especially Vitalli.
David R.
Vehicle Make : Ford
1 out of 5
9/7/2018
As we discussed today, buff marks in the new paint, paint residue on the rubber seals for the windows, paint on the mirror, paint on the front windshield m, the bumper is stil not matching perfectly and has a slight buckle, the black molding glass is not mounted properly and sticking out, the paint is showing running on the connecting price off the roof, the edge on the left bumper is chipped and not painted properly and still visible, and the left blinker light is not working creating unsafe operating conditions. Tim had mentioned that he and his supervisor signed off on the repairs. Not happy, let alone more time waiting for proper repairs.
Andrew L.
Vehicle Make : Kia
5 out of 5
9/7/2018
Team was very friendly and communicative, I appreciated the texts to keep me in the loop and the car looks brand new again!
Emmanuel A.
Vehicle Make : Toyota
1 out of 5
9/7/2018
On my Totyota FJ Cruiser.. the partly damage front left inner splash guard was NOT Replace..
Kb R.
Vehicle Make : Honda
5 out of 5
9/1/2018
Thank you very much.
Francisca S.
Vehicle Make : Dodge
4 out of 5
9/1/2018
Good job, they take a little bit longer to finish. but satisfied
Kathy P.
Vehicle Make : Kia
5 out of 5
9/1/2018
Job well done. Very please and done quickly Thank you
Joseph F.
Vehicle Make : Honda
5 out of 5
9/1/2018
Kept me informed on the status of the repair. Very courteous service.
Teri P.
Vehicle Make : Kia
5 out of 5
8/30/2018
Very efficient shop, with friendly staff. Sandra and Tyson were just first rate. Keep up the good work.
Jerry D..
Vehicle Make : Honda
5 out of 5
8/30/2018
The repair was fantastic and completed within the defined timeline.
Ana S.
Vehicle Make : Volkswagen
1 out of 5
8/30/2018
The repairs were not done properly and there was lack of communication, my agent told me it was not his job to communicate with me in case something did not go as plan with my insurance, I'm very displeased to the point of planning to choose a different company all together when getting a car next time so as not having to deal with the collision center ever again
Jennifer R.
Vehicle Make : Dodge
4 out of 5
8/29/2018
Stacey is amazing. She leaves excellent detailed messages where I can listen to the message and not have to call back to find out what's going on, or get a status update. I appreciated the detailed messages so that I had the info I needed while my car was in the shop.

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