Car Crafters - Rio Rancho

Great Job!

LT did everything he said he would and even had my car back to me sooner than he originally said. Very nice young man and very pleasant to deal with. My car looks brand new ! I highly recommend Car Crafters .

Paul was awesome to work with.

LT was fantastic! They finished our car a week early and we were notified throughout the whole process!

I contacted CC to get a rearview mirror replaced that I was told was not in stock and needed to be ordered. I was told I would be contacted after the part was received. After over a week of not hearing from anyone, I contacted Paul and he told me he had me scheduled for 2 days previous. I had no clue but I scheduled for the following week. I just picked up my car today but I left spending twice as much as orginally quoted because they ordered the wrong part initially. The correct part was way more expensive. The part was I stalled a d was needed so I guess I cant complain but when I got home I noticed two large scratches in our front fender that WERE NOT there previous to dropping the vehicle off. Paul was our contact and probably shouldnt be in contact with customers. He is rude and short with answers. Overall, I'm disappointed in the customer service.

Paul was not very friendly to deal with. He was rude in the beginning. I had a quote already and he insisted there was not one. The receptionist found the quote and paul rudely told me that it was my fault and i did not tell him when i really did. When i went back to drop off car he never came out of his office and did not greet me. He just told me leave the keys on the receptionist desk. I felt he could have came out and shook my hand and greeted me. When i picked up the car that was the only time he shook my hand but even then i felt he didnt have interest in having a good or pleasant attitude. I never felt welcomed or appreciated as a customer.

Work was completed as advertised and communication throughout the process was excellent.

Paul and the team at car crafters in Rio Rancho were beyond helpful threw the whole process of my sons car getting repaired! Thank you very much we will definitely recommend Car Crafters to family and friends ??

I appreciated the constant communication on the status of my car.

Everyone I came into contact with was helpful and friendly. The most pleasant surprise was the final bill was less than the estimate due to fewer hours needed to complete the work. This indicates to me honestly we don’t see much of these days. Thank you for good work and a pleasant experience. I highly recommend Car Crafters. C Palmeri

Everyone was very kind and professional during the process. I loved how respectful everyone was.

Very happy with the work done. Lt was a pleasure to work with he is a great asset to your company.

Very competently done

It was a very good job people were friendly thanks

They where nice and did a good job but expensive

Job was done promptly and the car looked great

Good work at a reasonable price.

Paul and the crew did a great job. Only place we would go for body work, repairs and painting

Great experience. Fast!

LT...everyone really, were very helpful and accommodating.