River Oaks Paint & Body II

>Repair not done properly the first time >Poor and wrong information regarding pickup of car which resulted in a 2 hour drive to and from body shop and return trips to get another rental car after having just turned it in >Failed to notify my insurance company for rental reimbursement >Front desk personnel could not find my keys or folder on one of the so called pickups. >Would not use them again

Job well done by the entire team at River Oaks Paint & Body. Thank you so much for putting my SUV front end back together just like new before the hit and run. The entire process was seamless front the start to finish and everything was done when and as promised.

Thank you for your service Mr. Gilbert was an excellent rep and all your Team that I interfaced with was very good. Thanks Barbara L

Great customer service and love the way you guys continue to update when the service is done plus the charges are very clear. Thank you

I will recommend your place to other people, really good job.

Paint matches perfectly! Can't even tell it was redone. Also thanks for checking my car that was very nice I do appreciate it.

Work was not completed, vehicle will need to be dropped off next week for additional days for work to be completed. Rear vehicle license plate was damaged and paint directly underneath license plate on bumper was damaged, bumper will need further evaluation to see if additional damaged occurred no explanation from body shop as to how these damages were done. The body shop is classified as a Porsche Premier vendor, I think not. Edward Ramon

It was an excellent job. Thanks

Adrienne is a class act and totally handled all of my needs!

Truck looks and performs well

The repair took longer than expected. Glad the rental car was taken care of the last day - otherwise it would have been negative

Everything was taken care of from the start. Great customer We service. Everyone was polite and on top of things. Repairs are fantastic! I’m am very satisfied!

This is my baby, 6 months old, and it hurt that this happened. You guys made it new again for me! Hopefully I don't need you guys again, but if I do I will be back!

Gilbert was great updating me but the emails from River Oaks in regards to the status were never accurate. Estimated delivery date was changed 5 times. The receptionist was not very helpful. But the work was GREAT, my car looks brand new.

They did a great job. My car looks newer after they fix it. Communication was best. Thanks for service.

Excellent job! They kept me updated daily which I appreciate so much. The customer service is hands down the best.

Adrian and her assistant upfront did a great job

Thank you for your quick and friendly service!

Although everyone was quite nice and polite, my repair took 3x as long as estimated. The repair was "finished" on July 3rd, but the window was wedged in incorrectly and it sounded like nails on a chalkboard to use. The repair was "finished" again later in the month, but the door sensor was left unattached and sitting in my cupholder. Then I complained to GEICO, at which point the ROPB manager decided to care. After I was told the car was done for the 3rd time, the manager checked my car for the first time. He decided it wasn't actually done. Almost 2 weeks later it was finally done. This shop literally had my car for a month. Fortunately, I actually checked the car each time it was "done". I pity the other customers who don't know to do that. They would have been duped from the beginning and potentially driving an incomplete, unsafe car. I will be having another mechanic check my car to ensure that mine is safe, at this point I have zero trust in this company.

Paint is chipping and headlights are holding moisture. There is bubbling where the car was painted.