Mercedez Benz Coral Gables

Constantly communicated with updates on my car's progress. Excellent people.

The Ussery CC in Coral Gables handled my repair from inspection/estimate through a beautifully completed repair job in a professional and timely manner. Alan Lara, who was responsible for my repair, was very professional, was knowledgeable about the repair and in responding to my questions, and was extremely courteous in his demeanor. Maria ****-Lara, in the CC office, was very professional, efficient, and courteous. My experience was excellent and your employees were great representatives of your company. Thank you.

Appreciate Scott and support from his team for this seamless transition. Thank you!!’

We worked directly with Gabriel Camps, Pre-Owned Manager and Maria ****-Lara. Both are very professional and courteous. Mr. Camps scheduled these repairs on our Certified Pre-Owned GL 350 after we were not happy with the appearance of this recently purchased vehicle. After these scheduled repairs, it now looks like a new car. Thanks again to Gabriel and Maria.

Dropped my car off on a Monday, had an appointment at 1100 o'clock and had to wait around 20 minutes. Was told my car would take 2-3 days to repair. I previously had dropped my car off at the Mercedes Benz in Cutler Bay on Tuesday the 29th specifically for an estimate to my car, but to also get an oil change and the windshield wiper blades replaced. I wasn't provided an estimate until Thursday. The estimate included the bumper, which I didn't think was damaged. So I requested the painting of the bumper be removed from the estimate. I was told I would not get a loaner car while my car was being repaired, it was suggested to drop it off on Monday the 4th. Once I picked up the car, I realized the bumper was scratched, so when I dropped it off on Monday I told the girl at the desk that I was wrong the bumper was damaged and I did not want to go with the current estimate, but the previous one that included painting the bumper. She stated she would ensure it would be included. As I did the walk around with the service individual, I pointed out again that I was wrong about the scratch going into my bumper and wanted to ensure the bumper was also painted. He stated it was on the sheet and would be done. I was called on Thursday that my car might be ready and I would get a call back later in the day to confirm. The call never came. Friday I called to inquire about my car and was told the repair would be a couple hundred cheaper as a couple of things didn't have to be accomplished, so the cost would be $1400. I knew at this point the bumper had not been painted since the original estimate was for $2600 and without the bumper was $1600. I asked if the bumper had been painted and was put on hold for over 5 minutes. Then was told the bumper had not been painted since I said it was to expensive to paint. I explained that when I dropped it off, I expressly stated to two different people to paint the bumper. She said she would see if they could paint it that day for me to pick the car up on Friday and would call me back. This was around 1030 am. By 1230 no one had called back, so I called again. The girl stated I had the wrong office since my car was in Coral Gables. I ensured her that my car was at Cutler Bay and was transferred to someone's phone and it went to voicemail. I waited a couple of hours and still did not receive a call back, so I called again. I was put on hold once again and was then transferred. The girl who answered put me on hold so she could go out and see if my car was there and if the bumper had been painted. She came back after some time and stated it had just been painted and I could pick it up on Saturday. I picked it up Saturday and once I got home noticed that the paint on the driver side bumper had been smudged and the seam between the bumper and the car had paint in it since the paint probably had not dried fully before being put on the car. I will be calling Monday to remedy this. I am very displeased with the level of service and quality of the paint job. I expected more from Mercedes Benz. I will not be using this location in the future.

Excellent job!

Maria at the front desk was amazing, who made everything looks so easy and without any complications.

Just excellent